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SepiaHost Report Card
Contact Information

Tel: 1-646-709-4216
Email: support@sepiahost.com
Website: http://sepiahost.com
Address: 708 Winchester Ave.
Union, NJ, 07083, United States of America

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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Sepiahost was founded in 2004 and is a division of Sepia Solutions. SepiaHost was established with the aim to provide wide range of services which includes, online branding, web and mobile applications, hosting, multimedia and content writing services. Sepia Solutions, e-business solutions provider specializes in planning and deployment of web technologies for businesses. From small businesses and non-profit organizations to Medium Enterprises, their clients receive professional and attentive services, leading to successful realization of their goals. Sepia Solutions provide the full spectrum of services required to design, implement and maintain e-presence. Sepiahost's state of the art data center is based in the Chicago, USA and is filled with sturdy and powerful servers.
Sepiahost is mainly expertise in Web Hosting and Domain Registration services. Their product line includes services such as Shared Web Hosting, Reseller Hosting, Cloud VPS and Domain Registration services. They also offer Email Hosting, Storage & Backup, Database & application, SSL Certificates, Online Website Builder and Web Design Services.
Sales Review Grade: B
What we like: Though we contacted via email, but response time was quite fast.
What needs improvement: Would like to see live chat and phone option.
Support Review Grade: B
What we like: MS SQL 2008 server installation went smooth with the help of technical team.
What needs improvement: Would like to see live chat and phone option.
Plans / Features Review Grade: A
What we like: We tested the Dedicated Server and it worked good for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Sepiahost is a full service firm specializing in providing professional, practical and affordable Solutions. Sepiahost provides wide range of services which make them to be called as One-Stop-Solution provider.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales No
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email support@sepiahost.com
Main URL http://sepiahost.com/
 
Billing Details
Payment Methods
Bank Transfer, Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://sepiahost.com/about/policy/#dedicated-server
 
 
Consumer Reviews
No Reviews Available




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