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ServerPoint Report Card
Contact Information

Tel: +1-888-605-6775
Email: sales@serverpoint.com
Website: http://www.serverpoint.com
Address: 10620 S Highlands Pkwy, Suite 110-491
Las Vegas, Nevada, 89141, United States of America

Blog:
ServerPoint Blog
News:
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction ServerPoint, a leading managed hosting provider, was founded in 1998 with the philosophy of providing great service at an affordable price. They have served thousands of clients since its inception. ServerPoint operates its own fully redundant network, linking up to the Internet only through the largest and fastest networks in the industry. ServerPoint's entire VPS (virtual private server) cloud infrastructure is redundant at every level. If any piece of hardware fails, another one will take over within minutes. ServerPoint's expert support staff is available 24/7, 365 days a year, by chat, email or by phone.
ServerPoint offers the highest quality web hosting, cloud VPS hosting and dedicated server hosting services. They've been involved in all aspects of online services for over 10 years. Serverpoint own its datacenter facility and all equipment. ServerPoint.com is a leading provider of direct and white label dedicated and virtualization services and their cloud VPS hosting services offers Forex VPS hosting for active forex traders. They also offer unusual 60-day money back guarantee with all their
Sales Review Grade: A
What we like: One can easily contact sales via phone and live chat. Navigation has made easy for Chat and phone, email option is also available.
What needs improvement: None at the moment.
Support Review Grade: A
What we like: Fantastic support. ServerPoint support team is highly qualified and very professional. They resolved our issue within just few minutes. They found to be well known with technical issues. Technical support is provided via Ticket, Email, Chat and the option Phone.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: All plans are designed perfectly according to customer needs.
What needs improvement: None at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
ServerPoint is one of the oldest, most respected web hosting companies in the industry.Because of their experience, ServerPoint web hosting services are of the highest reliability you can find anywhere on the Internet. You can safely trust your business to ServerPoint.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time
Response Time (Issue Resolved) Questions answered properly
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time
Response Time (Issue Resolved) Questions answered properly
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time
Response Time (Issue Resolved) Questions answered properly
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Very good response time
Response Time (Issue Resolved) Questions answered properly
 
Sales Contact Details
Sales Telephone +1-888-605-6775
Sales Email sales@serverpoint.com
Main URL http://www.serverpoint.com
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.serverpoint.com/en/policies/sc.phtml
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Addressed the issue immediately
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Addressed the issue immediately
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue immediately.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) 2 minutes.
Response Time (Issue Resolved) Immediately resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.95%
Hyperlink to SLA http://www.serverpoint.com/en/policies/sc.phtml
 
 
Consumer Reviews
No Reviews Available




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