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SiteGround Report Card
Contact Information

Tel: 1.866.605.2484
Email: sales@siteground.com
Website: http://www.siteground.com
Address: Edificio Neptuno, Oficina 7, Via Ricardo J Alfaro, Tumba Muerto
City of Panama, Panama, 0000, Panama

Blog:
www.siteground.com/blog
News:
www.siteground.com/news
Forum:
www.siteground.com/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction SiteGround was founded in 2004 and today they are one of the most preferred web hosting companies worldwide. For more than 11 years, they have a rich and constantly-growing portfolio of web hosting services. Since its inception, they believe in providing their customers with high quality, secure and reliable web hosting services. They always aim to provide their customers with unmatched quality of customer care. Their servers are located in the most advanced datacenters in USA, Europe and Singapore. They guarantee that customers will receive ultimately independent and powerful hosting experience with them.
SiteGround is a well-known web hosting provider for personal and small business web sites. They provide Shared web hosting services, Semi Dedicated hosting, Cloud hosting, Dedicated servers, Reseller Hosting, Domain services, Joomla Hosting, WordPress Hosting, Magento Hosting, FTP Hosting, Email Hosting, cPanel Hosting, Mac Hosting, and eCommerce Hosting. All their services are backed up with excellent technical assistance, great features and lots of site-building tools. They are also specialize
Sales Review Grade: A
What we like: SiteGround provides easy to navigate live chat as well as phone option to their website visitors. We found sales team quite friendly and attentive, attention via live chat and phone was very good. They answered all our questions within just few minutes. Response via email and ticket was also good.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: We received timely and professional response from technical team of SiteGround. Technical team was quite helpful during mysql database login issue as well as php upgrade issue.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: SiteGround have designed all plans according to the requirements of their customers. All plans are affordable, reliable and full of features. We tested Dedicated Hosting which worked amazing for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
SiteGround is a dream web hosting company you were thinking of. They are one of the world's leading web hosting providers that specializes in hosting small to medium-sized websites and hosts hundreds of thousands of accounts all over the world. SiteGround, Ideal web hosting solution for webmasters with personal and small business websites.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Sales person was very friendly to answer our quest
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free No
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Sales person was friendly and attentive.
 
Sales Contact Details
Sales Telephone 1.866.605.2484
Sales Email sales@siteground.com
Main URL http://www.siteground.com/
 
Billing Details
Payment Methods
Account Activation Period Instant
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.siteground.com/tos_popup.htm?id=58
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory response time.
Response Time (Issue Resolved) Addressed the issue properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory response time.
Response Time (Issue Resolved) Addressed the issue properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was resolved within just few minutes
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Really quick response. Phone rang just once.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.siteground.com/tos_popup.htm?id=58
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
SiteGround Hosting Minster Honey Bees A A A A 2/28/2013 3:26:24 PM




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