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SitesTen Report Card
Contact Information

Tel: +1-877-777-2715
Email: sales@sitesten.com
Website: http://www.sitesten.com/
Address: 939 West North Avenue #750
Chicago,, IL, 60642, United States of America

News:
www.sitesten.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction SitesTen LLC is has a highly accomplished team of IT administrators, network engineers and software developers offering the full range of web hosting services. They aim to deliver fast and reliable services with personalized, high quality support. SitesTen's friendly support team is available to answer your questions 24/7, with an average response time of 30 minutes. Since 2009, SitesTen provides professional web hosting services suitable for both personal and business use. Since its inception they are committed to offer full range of web hosting services, VPS and dedicated servers, domain names and SSL certificates. Custom software development and system management solutions are available based on the customer requirements. SitesTen's services are suitable for both personal and business use.
SitesTen expertise in providing Shared Web Hosting, Reseller Hosting, Virtual Private Server, Managed Dedicated Server, and DNS Hosting. They also provide SSL Certificates, and Domain Registrations, Services. SitesTen backed up their services 30 Days money back guarantee, 99.95 uptime guarantee and around the clock technical support.
Sales Review Grade: A
What we like: SitesTen sales team was really quick. They offer an excellent round-the-clock client care service with an average response time of less than 20 minutes.
What needs improvement: Would like to see 24x7 Live Chat and Phone Support.
Support Review Grade: A
What we like: SitesTen Technical Support Engineers were really helpful during out dedicated server setup.
What needs improvement: Would like to see 24x7 Live Chat and Phone Support.
Plans / Features Review Grade: A
What we like: We tested the Dedicated Server and it gives you all the needed resources to do practically everything and provide the highest level of speed, security and uptime for your websites.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
SitesTen aims to provide fast and reliable web hosting services and quality 24/7 customer support. At SitesTen you will receive friendly and personal touch support at all stages.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales No
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email support@sitesten.com
Main URL https://www.sitesten.com/
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.sitesten.com/page/terms-of-service/#moneyback
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.95%
Hyperlink to SLA http://www.sitesten.com/page/terms-of-service/#sla
 
 
Consumer Reviews
No Reviews Available




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