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SoftSys Hosting Report Card
Contact Information

Tel: +1-862-214-2255
Email: sales@softsyshosting.com
Website: http://www.softsyshosting.com
Address: 1521, Concord Pike
Wilmington, DE, 19803, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Softsys Hosting began web hosting operations in 2006 (under domain softsys.org) and since then has become one of the best Windows hosts. Softsys Hosting is one of the most affordable, reliable and flexible Windows hosting providers in the market today. With the latest technologies and equipment, advanced levels of security and a 24x7 team of on-site dedicated professionals, Softsys’s infrastructure provides unsurpassed levels of performance to satisfy your website, data and email needs. As the industry evolves, they are able to adapt by adding new services and features that benefit their customers.

Softsys Hosting Provide Windows Shared/Reseller/Cloud Servers/Hyper-V VPS/Dedicated server solutions from Denver & Chicago. Along with being a Microsoft Windows Shared and Reseller Hosting Specialist, they offer a full line of small business solutions, including payment gateway services, SSL certificates, domain registration, etc.
Softsys separates itself from other hosting companies by offering an unparalleled level of service and support. Our extremely knowledgeable and responsive Support Representatives are available for support 24/7/365 so answers are given promptly and accurately. Your queries are responded to at a lightening speed.
Sales Review Grade: A
What we like: SoftSYSHosting provides complete solution for Windows hosting with its suitable technology like Hyper -V. Regarding sales assistance, though we contacted via email, but response time was just of seconds. They immediately got back to us with initial human response and all questions were answered in detail within few minutes.
What needs improvement: Would like to see live chat and phone options.
Support Review Grade: A
What we like: We were just amazed with the performance of Softsys Hosting's technical team. They were really quick in decision making, action and performance. Overall we would just say the technical team was just superb. Keep up the great job!!!
What needs improvement: Would like to see live chat and phone options.
Plans / Features Review Grade: A
What we like: Their user friendly website's home page gives a quick short look of services they provide. All plans are affordable and full of features. We tested shared hosting plan which was too good to host any type of website.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Softsys offers you the leading products in the industry for a fraction of the cost. Along with offering exceptional levels of service and support, Softsys is committed to providing the latest technology advancements to their customers quickly. All aspects of Softsys follow a customer-first business model as they strive to take special care of every customer. Softsys web hosting solutions fits almost any customer requirement - online retailer, streaming video site, gaming site, etc.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very fast response.
Response Time (Issue Resolved) Questions were answered with possible solutions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very fast response.
Response Time (Issue Resolved) Questions were answered with possible solutions.
 
Live Chat Sales Yes
24 x 7 ? No
Response Time (Initial Acknowledgement) Very fast response.
Response Time (Issue Resolved) Questions were answered with possible solutions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free No
Response Time (Initial Acknowledgement) Very fast response.
Response Time (Issue Resolved) Questions were answered with possible solutions.
 
Sales Contact Details
Sales Telephone (862) 214-2255
Sales Email sales@softsyshosting.com
Main URL http://www.softsyshosting.com
 
Billing Details
Payment Methods
JCB, Discover Cards, 2CheckOut
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 15 days
Hyperlink to Terms and Conditions
http://www.softsyshosting.com/Terms.aspx
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Resolved the issue with proper solution.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Resolved the issue with proper solution.
 
Live Chat Support Yes
24 x 7 ? No
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Resolved the issue with proper solution.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Available for Fully Managed Customers
Response Time (Issue Resolved) Resolves issues in good time.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://members.softsyshosting.com/knowledgebase/60/Network-Service-Level-Agreement.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Awful Vasilis Ciriaco D C F F 11/8/2016 8:16:06 AM




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