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SozoHosting Report Card
Contact Information

Tel: +1-800-640-4892
Email: info@sozohosting.com
Website: http://www.sozohosting.com/
Address: 1225 Bickham Way S.E
Smyrna, GA, 30080, United States of America

Blog:
www.sozoblog.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Sozo Hosting has been operating in the Atlanta since 2002. Sozo is a Greek word that means to 'heal, restore, deliver, save', and Sozo Hosting is dedicated to having the service they provide reflect in their company's name. They provide site hosting and managed business hosting solutions. They always strive to enhance the use of technology in todays business. Sozo seeks to help businesses run more efficiently by providing customized, cost-effective hosting solutions and excellence in service and support. This allows companies to focus on growing their business, instead of managing their technology.
Sozo Hosting provides wide range of services to their customers. Their product line mainly includes Linux Dedicated Server, Windows Dedicated Server, Linux Virtual Server, Virtual Server Windows, Cloud application hosting, Windows Shared Hosting, Linux Shared Hosting, Exchange Hosting, Sharepoint Hosting and Sharepoint services.
Sales Review Grade: A
What we like: Sales person via phone was quite friendly and attentive.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: mySql database access issue was resolved within few minutes with appropriate solution.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: Tested shared web hosting plan and it worked good for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Sozo Hosting is one of the reliable, flexible and affordable web hosting provider. They make web hosting low cost, easy to use and reliable to their customers.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Sales agent was friendly to answer all questions.
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Answered all questions right away.
 
Sales Contact Details
Sales Telephone +1-800-640-4892
Sales Email info@sozohosting.com
Main URL http://www.sozohosting.com/
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.sozohosting.com/dedicated/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Immediate response in working hours.
Response Time (Issue Resolved) Resolved the issue given.
 
Phone Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Immediately resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.sozohosting.com/dedicated/
 
 
Consumer Reviews
No Reviews Available




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