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SSA Host Report Card
Contact Information

Tel: +1-866-992-5222
Email: sales@ssahost.com
Website: http://www.ssahost.com
Address: 11152 Westheimer #969
Houston,, Tx., 77042, United States of America

News:
www.ssahost.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction SSA Host is the webhosting division of Sirkels & Squares Alternative, and a formalization of services including webhosting that have been offered since 1998. SSA Host officially came into existence in early June 2005. SSA Host provides stable, secure and affordable cPanel Web Hosting services to their customers. Their main aim is to provide reliable services and friendly customer support through out all the stages. They use DataBank Data Centet which is a government-class datacenter located in what used to be the Federal Reserve Building of Dallas. This highly secure, fault tolerant, enterprise-class data center is designed to provide 100% uptime for your business, applications and IT infrastructure. They utilize all Cisco hardware through-out the datacenter. With two border routers, two core routers and redundant links going to each switch on the racks, each step in the network path is completely redundant. They always try to make thier service easy to use.
SSA Host provides wide range of services which includes Shared hosting, Managed Dedicated Hosting, Virtual Servers, Dedicated Servers, Domain Registrations, SSL certificates, Hosted Exchange Email, and much more.
Sales Review Grade: A
What we like: SSA Host provides easy to navigate Live Chat option on their website. Our experience with Sales team was very good as they all had great customer serving skills.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: SSA Host's Technical team was just excellent. They provide round-the-clock client care service with an average response time of less than 30 minutes.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested Virtual Private Server which worked just good for us. Also, SSA Host made upgrade process easy, package gets upgrade without facing any downtime.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
SSA Host always strives to do three things they are providing fast, reliable service clients can depend on, keeping prices extremely affordable and to offer fast, friendly, and knowledgable support.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Answered the questions in detail.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Was talking with sales agent within just a second.
Response Time (Issue Resolved) All questions about products/services were answere
 
Sales Contact Details
Sales Telephone +1-866-992-5222
Sales Email ssahost@sirkels.com
Main URL http://www.ssahost.com
 
Billing Details
Payment Methods
Discover, Mail In Payment
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.ssahost.com/terms-of-service.php#s6
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue given.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Level 1 issue resolved within just few minutes.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.ssahost.com/terms-of-service.php#s6.3
 
 
Consumer Reviews
No Reviews Available




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