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Steadfast.net Report Card
Contact Information

Tel: +1-888-281-9449
Email: sales@steadfast.net
Website: http://steadfast.net/
Address: 725 S Wells St., 8th Floor
Chicago, IL, 60607, United States of America

Blog:
www.steadfast.net/blog
News:
www.steadfast.net/news
Forum:
www.steadfast.net/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Steadfast Networks is fully owned subsidiaries of NoZone, Inc., which was founded in August of 1998 by Karl Zimmerman and incorporated in the state of Wisconsin on October 18, 2000. Steadfast Networks is a Chicago based IT infrastructure provider that specializes in highly flexible cloud environments, dedicated servers, and managed colocation services out of fully redundant data centers in Chicago and New York. All their services are suitable for small to medium size businesses, Internet/network service providers, and the financial sector. Steadfast Networks are committed to provide their customers with high quality and exceptionally reliable services at a very reasonable price. Since its inception, Steadfast Networks strievs their best to provide effective & easy to use web hosting services backed with guaranteed network uptime and around the clock technical support via live chat, email, phone and ticket system.
Steadfast Networks are expertise in providing Cloud Hosting Services, Dedicated Servers, Chicago Colocation, New York Colocation, Managed Colocation, Disaster Recovery, Managed Security and Network Storage services. Steadfast's Cloud Hosting is a versatile, robust hybrid cloud hosting platform, designed to offer clients all the flexibility of their own public cloud web hosting alongside the impressive security of a private cloud platform hosting solution.
Sales Review Grade: A
What we like: We received special attention via live chat and phone option. Sales agents was very quick, knowledgeable and friendly to answer all our questions. Response via email and ticket was also quick and answered all questions in detail.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Steadfast Networks technical team was very helpful during mySql and Php upgrade, and it was upgraded without any downtime. Support technicians were knowledgeable, professional, and satisfactory answers was given in first reply.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: Steadfast Networks provides variety of services to their customers. They have designed all plans with bunch of features and low in cost. Each plan is perfect and can accomplish the requirements of their customers. We tested the Dedicated Server and we are happy to say that it worked amazing for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Steadfast Networks simply focuses on providing their clients relible, flexible and secure IT Infrastructure Solution. They allow you to focus on your core business and making it. At Steadfast Networks you will receive friendly and personal touch support at all stages - from pre-sales questions to your server installation.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quick Response.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quick Response.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 8am to 12am
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Sales agent was friendly to answer all questions.
 
Phone Sales Yes
24 x 7 ? No. Only from 8am to 12am
Toll-Free Yes
Response Time (Initial Acknowledgement) Was talking with sales agent within just a second.
Response Time (Issue Resolved) All questions were answered in detail.
 
Sales Contact Details
Sales Telephone +1-888-281-9449
Sales Email sales@steadfast.net
Main URL http://steadfast.net/
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Live Chat technician was knowledgeable to resolved
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Addressed the issue properly.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://steadfast.net/corporate/legal.sla.php
 
 
Consumer Reviews
No Reviews Available




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