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SuperX.Net Report Card
Contact Information

Tel: 888-744-4455
Email: sales@superx.net
Website: http://www.superx.net
Address: 999 Bishop St. #1850
Honolulu, HI, 96813-4457, United States of America

Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction SuperX began servicing the adult media industry in 1996, they noticed that there were limited web hosting companies that could provide the speed required for media-rich sites. Traditional web hosting companies were not prepared to handle the amount of streaming videos and high resolution pictures that the average adult entertainment website needs to succeed. SuperX filled the demand and is a division of Superb Internet Corp® that specializes in providing web hosting services for adult websites using HopOne data centers on Hopone.net network®. Their nationwide network, data centers, support staff, all work together to provide customers with peerless media hosting service.
SuperX's legacy-free, fully redundant and fault tolerant national network is one of the company's featured proprietary technologies—allowing for an industry-leading 100% uptime guarantee. Their data centers and core backbone sites are always staffed 24x7x365 by experienced systems and network administrators, with fully redundant power and cooling systems to ensure our servers are always up. They use backbone-grade network equipment (e.g. Cisco 12012 GSR, Catalyst 6509 MSFC2, Cisco Catalyst 2950G
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
The SuperX network uses proprietary technology along with the latest equipment in a fully redundant, fully meshed, network design for the most direct, optimal packet routing (fewest hops) and superlative speed, security, and reliability. The network is also fault tolerant (consistently kept at under 50% utilization), able to easily sustain doubling in traffic and multiple link outages with no performance impact whatsoever. The network includes multiple wholly-owned facilities located throughout the U.S (in New York, Virginia, Illinois, California and Washington state) and multiple-location peering with over 200 major networks/backbones and ISPs.

In other words, if you need proven reliability, speed, and security for your adult website, you need SuperX.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent ResolutionTime
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent ResolutionTime
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent ResolutionTime
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent ResolutionTime
 
Sales Contact Details
Sales Telephone 888-744-4455
Sales Email sales@superx.net
Main URL http://www.superx.net
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.superx.net/tos.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Resolution Time
 
Email Support No
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Resolution Time
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.superx.net/tos.php
 
 
Consumer Reviews
No Reviews Available




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