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TetraHost Report Card
Contact Information

Tel: +8801913377417
Email: sales@tetrahostbd.com
Website: http://www.tetrahostbd.com/
Address: Plot #14/C, Road # 2,, Banani
Dhaka, Dhaka, 1212, Bangladesh

Blog:
www.tetrahostbd.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction TetraHost was founded in 2007 and believes that creating a successful web presence should be easy and affordable. Their pledge is to provide customers the best-quality, most fully-featured services at reasonable prices. TetraHost utilizes the world's premiere networks and data centers, Softlayer. They currently provide services out of Two Dallas DC in Tier IV facilities. They use Linux server with most used hosting automation product cPanel. TetraHost always strives to improve their product line and services they offer. TetraHost services includes everything customers need to run a online business successfully. Their primary focus is always providing reliable technical support and hosting service for each and every client.
TetraHost is leading provider of Premium Web Hosting, Reseller Hosting, Radio Hosting, and Dedicated Hosting solutions. They backed up their services with 24/7 Technical Support, 30 Day Money Back Guarantee and 99.9% Uptime Guarantee at an affordable price. TetraHost Maintain services only with the industry leading software and hardware suppliers, for the maximum security, speed and reliability.
Sales Review Grade: A
What we like: Sales team of TetraHost was friendly, eager to provide all needed information. They try to suggest most perfect solution to their customers.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Technical team of TetraHost is very quick and patient. They try to resolve any kind of issue within an hour.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: They provide cPanel Multi-Lingual Control Panel which is very easy to use. The feature rich Control Panel interface is interspersed with useful Help Links.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
TetraHost Hosting Solution is without a doubt the only true all in one solution in the web hosting industry. Their business philosophy is to make hosting quick and easy, provide the best available resources, back it up with full customer suppor and making it affordable.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Average response time of less than 15 minutes.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Average response time of less than 15 minutes.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Sales agent was available in 5 minutes.
Response Time (Issue Resolved) All questions were covered with proper detailing.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Few seconds.
Response Time (Issue Resolved) Sales agent was friendly.
 
Sales Contact Details
Sales Telephone +8801913377417
Sales Email sales@tetrahostbd.com
Main URL http://www.tetrahostbd.com/
 
Billing Details
Payment Methods
Bank Transfer, bKash, Payza
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.tetrahostbd.com/tos
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Just few seconds to receive a reply.
Response Time (Issue Resolved) Critical issue took only two hours to resolved com
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Just few seconds to receive a reply.
Response Time (Issue Resolved) Critical issue took only two hours to resolved com
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Request accepted in 5 minutes.
Response Time (Issue Resolved) Resolved the issue without any delay.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Guess 2 rings and phone was picked up.
Response Time (Issue Resolved) Issue was addressed properly.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.tetrahostbd.com/tos
 
 
Consumer Reviews
No Reviews Available




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