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Total Server Solutions Report Card
Contact Information

Tel: +1-877-391-9909
Email: sales@totalserversolutions.com
Website: http://www.totalserversolutions.com
Address: 34 Peachtree St., Suite 400
Atlanta, GA, 30303, United States of America

Blog:
www.totalserversolutions.com/blog
News:
www.totalserversolutions.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Total Server Solutions was founded in 2005 with the goal of providing unsurpassed support and technical services to the web hosting community. Over the years, Total Server Solutions has grown to offer some of the finest colocation facilities in the world as well as fully managed dedicated server offerings, custom solutions, and cloud computing services. Total Server Solutions are expertise in Linux server management, security consulting, cluster/cloud configuration and deployments. Total Server Solutions delivers reliable coloation services and they can house your equipment in any of their locations throughout the continental US to offer you redundancy as well as a wide reach. The entire team at Total Server Solutions takes great pride in delivering the best services and products to customers world wide. They provide top notch technical support 24 hours per day, 365 days per year.
Total Server Solutions is a global leader in technical services, colocation, and custom solutions. Since 2005, the Total Server Solutions team has been serving customers around the world, providing them with products and services tailored to their individual needs. Total Server Solutions' fully managed servers can can accomplish all your business needs. They pride theirselves on being able to quickly deliver exactly you need, when you need it.
Sales Review Grade: A
What we like: Live Cht was really fast to answer all my questions. It was really nice to see friendly sales assistance. Sales assistance is also provided via phone and email.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Excellent response time. Issue I raised was resolved within exactly 10 minutes as they state on their website. Extremely good support.
What needs improvement: Live chat and phone should be available to contact the support.
Plans / Features Review Grade: A
What we like: Total Server Solutions provides fully managed services at very low cost. Plans are designed to fulfill the needs of all types of businesses.
What needs improvement: Nothing at them moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
The Total Server Solutions team is extremely detail oriented. Their team strives for quick response times to keep you up and running at your peak. With a dedicated team of support staff of over 30 people they provide intimate customer service and a unique hands-on approach to server management. They are committed to provide quick response time to their customers, averaging under 10 minutes.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Reply was Instant
Response Time (Issue Resolved) Questions answered properly
 
Email Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Reply was Instant
Response Time (Issue Resolved) Questions answered properly
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) Prompt answers
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free No
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) Got professional answers to the questions asked.
 
Sales Contact Details
Sales Telephone +1-877-391-9909
Sales Email sales@totalserversolutions.com
Main URL http://www.totalserversolutions.com
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) 5 minutes
Response Time (Issue Resolved) Resolved the issue with proper solution
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) 5 minutes
Response Time (Issue Resolved) Resolved the issue with proper solution
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.totalserversolutions.com/sla.html
 
 
Consumer Reviews
No Reviews Available




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