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Verio.com Report Card
Contact Information

Tel: 1-800-438-8374
Email: sales@verio.com
Website: http://www.verio.com
Address: 8005 S Chester St., Suite 200
Centennial, CO, 80112, United States of America

News:
www.verio.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Some Web hosting companies have a local office, a regional presence, or a national network. But very few have the expanding global footprint of Verio.

As a wholly owned subsidiary of NTT Communications, the world's largest telecommunications company, Verio is one of the technology industry's pioneers that helped shape the Internet.

Today, Verio represents global stability, international strength, an Internet Protocol (IP) network across four continents, and a growing suite of online services to business customers in over 170 countries.
Since 1996, Verio has been driven to lead the way. Today, no other global company can match our portfolio of best in class, most up-to-date Internet technologies.
Sales Review Grade: A
What we like: When contacting Verio, you will be assigned a dedicated Account manager.

The dedicated account manager worked with us to determine which solution is best suited for our business.

Having a point of contact like this was refreshing and felt like we were important to the company prior to the selecting Verio as our hosting provider.
What needs improvement: Extended sales hours.
Support Review Grade: A
What we like: Verio technicians provided support quickly and efficiently when requested. To ensure 24/7 support was delivered, we called their techs at all hours of the day/night and were met with the same excellent response and resolution time.

An important note to report is how well Verio informs and educates its customers. The Support Documents provided www.verio.com/support/documents is impressive and assists those customers who like to know how to do it yourself or understand how the whole process works.
What needs improvement: None at this time.
Plans / Features Review Grade: A
What we like: The web plays a key role in moving your business to the next level - whether it's used for marketing, e-business or increasing operational efficiencies. Verio's flexible business hosting solutions are designed to be cost-effective at the same time incorporate sophisticated technology and support for peace of mind.
In today's competitive business environment, strong technology strategies and support are essential for success - whether you are a small business or an enterprise-sized, multi-national company. Verio's world-class services give you access to the knowledge, expertise and cost-effective solutions you need to maximize the benefits of your hosting solutions.
Verio offers a vast range of products, built to ensure customers compete on a global scale.
What needs improvement: None at this time.
Usability Review Grade: A
Conclusion Grade: A
Who would you rather trust with the critical task of hosting your business Web site? A company with a few servers and a low monthly price?

Or Verio, the global triple crown winner in performance, reliability and support? More businesses worldwide -- over 500,000 -- trust Verio than any other company, anywhere.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-800-438-8374
Sales Email sales@verio.net
Main URL http://www.verio.com
 
Billing Details
Payment Methods
Company Check is only available for established cu
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.verio.com/about/legal/sla/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.verio.com/about/legal/sla/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Server down for FIVE days and counting Lisa Harrigan C F B C 1/27/2012 5:44:10 AM
No longer adequate Debbie L D F B B 11/22/2011 8:42:17 PM
Dir of Ops Susie B A A A 8/19/2011 3:09:03 AM
Exceptional Service! Phil Hale A A A A 8/12/2011 8:02:36 AM
Great Service, Verio Works! Kenji B A A B 8/4/2011 1:13:20 PM
A couple of months, great experience Jose Cao B A B B 7/21/2011 12:43:43 PM
Verio Hosting jim etro A A A A 7/21/2011 11:23:43 AM
Verio is a solid remote host Dave Jones A A B A 7/20/2011 7:06:05 PM
Verio Web Hosting Clarey/Napier C D C C 7/20/2011 4:57:34 PM
Happy Customer Joseph Piazza A A A A 7/18/2011 12:35:45 PM



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