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VMotion Report Card
Contact Information

Tel: +353-61-503060
Email: info@vmotion.ie
Website: http://www.vmotion.ie
Address: InovationWorks, National Technology Park
Limerick, Limerick, n/a, Ireland

Blog:
www.vmotion.ie/blog
News:
www.vmotion.ie/news
Forum:
www.vmotion.ie/forum
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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade B
How We Test Hosts
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Editor's Review
Host Introduction VMotion IT Solutions LTD provides a full range of hosting solutions for clients across the world. VMotion have 15 years of experience in the hosting industry. They co-locate their servers at the Cork Internet Exchange (CIX) which brings you the most green and efficient service possible. Their support team is always 1 step ahead with centralized network and hardware monitoring system. All their services come with SLA 12 (12hrs response guaranteed), SLA 8, SLA 4 and even SLA 1 (1 hour response guaranteed 24/7/365) for our most demanding customers. They back up their services with 99.9% uptime guarantee and 24x7 technical support via phone, live chat, email and ticket system.
VMotion IT Solutions LTD provides one-stop-solution for all their customers. Their services include Web Hosting, Dedicated Server, Virtual Private Servers, Reseller Hosting and Domain Registration services. They also porivde SSL certificates.
Sales Review Grade: B
What we like: Unlike other providers VMotion provides 7 ways to contact sales as well as technical support. We contacted sales via phone and it was a good experience.
What needs improvement: Nothing at the moment.
Support Review Grade: B
What we like: Support technicians were really knowledgeable. Live chat and phone options are available to contact support.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: All plans are perfect and have been designed according to customer needs.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: B
With over 15 years of experience serving corporate customers, VMotion IT Solutions LTD team aims to provide the best service and technical support in the industry.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered all the questions asked.
 
Email Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered all the questions asked.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Response Time (Initial Acknowledgement) Live Chat was offline when contacted.
Response Time (Issue Resolved) N/A
 
Phone Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Toll-Free No
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Very professional to the questions asked.
 
Sales Contact Details
Sales Telephone +353-61-503060
Sales Email sales@vmotionhost.com
Main URL http://www.vmotion.ie/
 
Billing Details
Payment Methods
Bank Transfer
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://vmotion.ie/hosting/terms.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Live Chat was offline when contacted.
Response Time (Issue Resolved) N/A
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Properly handled the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.vmotion.ie/hosting/about-us.html
 
 
Consumer Reviews
No Reviews Available




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