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WebHostFace Report Card
Contact Information

Tel: 1-866-389-6676
Email: office@webhostface.com
Website: http://www.webhostface.com/
Address: 19C Trolley Square
Wilmington, Delaware, 19806, United States of America

Blog:
http://webhostface.com/blog/
Forum:
http://webhostface.com/forum/
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction WebHostFace.com LLC is a company driven to provide customers with a complete solution to their entire current and future web hosting needs. The company's customer base includes all consumers and all small to medium-sized businesses, including start-ups. The main activity of the enterprise is to offer shared hosting solutions – type of Internet hosting services that allow individuals and organizations to make their website accessible via the World Wide Web. WebHostFace has Data Centers located in Kansas City, Chicago, IL, Germany, and Singapore. They have also launched new European server location in Amsterdam, Netherlands. WebHostFace is a hosting company comprised of seasoned hosting specialists that want to create a new and exciting product dedicated mainly towards customer satisfaction. To make customers whole experience complete they provide 24/7 high quality customer service, guaranteed uptime and unconditional money back guarantee.
WebHostFace.com LLC is an affordable premium web hosting service provider, that will provide off-site management of customers' domain names, websites and security certificates on a nationwide basis. They are expertise in providing Shared hosting services, Reseller hosting services, Virtual Private Servers services, Dedicated Hosting services, and Domain name registration services.
Sales Review Grade: A
What we like: WebHostFace provides easy to navigate Live Chat and Phone option on their website. WebHostFace sales team has pretty good etiquette to serve customers. The response we received via all resources was fast and detail.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: WebHostFace Technical Support Engineers were quite helpful during a critical database issue. They resolved the issue within just half of an hour.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: WebHostFace has designed multi-featured plans at just fraction of cost. We tested the Dedicated server which was good to provide the highest level of speed, security and uptime for our websites.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: Nothing at the moment.
Conclusion Grade: A
WebHostFace strives to offer only the best to their customers. Whether you start a new website or wish to improve your existing project, you need a high - quality hosting service which is available only at WebHostFace. They ensure all their customers served with smooth, fast and secure performance.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Sales agent was friendly to answer all questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Was talking with sales agent within just a second.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-866-389-6676
Sales Email sales@webhostface.com
Main URL http://www.webhostface.com/
 
Billing Details
Payment Methods
Discover, Bank Transfer, Cash Payments, Prepaid Ca
Account Activation Period Instant
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.webhostface.com/terms-of-service/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Live chat response time was fastest.
Response Time (Issue Resolved) Issue was resolved.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Addressed the issue properly.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.webhostface.com/terms-of-service/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Amazing service Eve A A A A 11/27/2014 3:04:29 AM




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