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WebTrails Report Card
Contact Information

Tel: +91-9061-88-22-11
Email: info@webtrails.in
Website: http://www.webtrails.in/
Address: Vasanth Nagar, Palarivattom Post
Cochin, Kerala, N/A, India

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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade B
How We Test Hosts
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Editor's Review
Host Introduction WebTrails is a Cochin based Website Design, Development and Web Hosting company and it is founded in 2010. Since it's inception, they are committed to provide easy to use web hosting and developement services to their customers. They have thousands of satisfied customers around the world. WebTrails provides end-to-end web solutions and optimizes real-world functions with innovative use of Technology and User-centric Designs. With an experienced team of specialists, their services integrate the Web Solution Technology with a structured approach to develop web based models that are easy to use, scalable, with robust backend and modular functionalities.
Web Trails Info Solutions is a leading web hosting provider in the industry. They also provide Website Design, Web Developement, Web Builder, Domain Registration, SSL Certficiate, Email Hosting and E-commerce solutions.
Sales Review Grade: B
What we like: Sales over phone was attentive and friendly to answer all our questions.
What needs improvement: Would like to see live chat option.
Support Review Grade: B
What we like: File permissions issue was resolved within few minutes.
What needs improvement: Would like to see live chat option.
Plans / Features Review Grade: A
What we like: We tested the shared hosting plan which worked great for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: B
WebTrails provides wide range of services which make them to called one-stop-solution provider. They always look forward to build and maintain a cordial relationship with their clients.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? No. Only from 10am to 5pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Very friendly to answer the questions.
 
Sales Contact Details
Sales Telephone +91-9061-88-22-11
Sales Email sales@webtrails.in
Main URL http://www.webtrails.in/
 
Billing Details
Payment Methods
Direct Deposit/Net Banking, cash
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://domain.webtrails.in/hosting.php?type=w2k&location=us&category=hosting
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? No. Only from 10am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Issue was addressed.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://domain.webtrails.in/hosting.php?type=w2k&location=us&category=hosting
 
 
Consumer Reviews
No Reviews Available




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