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Xgen Hosting Report Card
Contact Information

Tel: N/A
Email: sales@xgen-hosting.com
Website: http://xgen-hosting.com/
Address: Raiganj
Uttar Dinajpur, West Bengal, N/A, India

Blog:
www.xgen-hosting.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Xgen Hosting started in 2013 headquartered located in West Bengal, India. Xgen Hosting was founded with the aim to offer professional web hosting services for both individuals and enterprises. Since it's inception, they have been committed to entrust customers with effective & easy to use web hosting services. Xgen Hosting was founded by people with solid experience in all areas of IT, service management, service continuity, server administration, IT environment security and customer support processes. Xgen Hosting has data centers located in Chicago-US, London-UK and Sydney-AU. Each data center provides exceptional connectivity solutions, great hosting environment and a 99.9% network uptime guarantee. All their hosting deals include a 99.9% server uptime guarantee, 30 day money back guarantee and round a clock technical support. With all of their servers, Xgen Hosting provides completely automated complete server backups that go a few times every week.
Xgen Hosting committed to provide a large number of professional services in the web hosting, domain registration, SSL Certificates, website design, SEO and quality customer support. Xgen Hosting is the next generation host which offers shared, VPS hosting, semi dedicated and dedicated servers. High level of redundancy keeps downtime at bay.
Sales Review Grade: A
What we like: Xgen Hosting sales team was really quick and eager to help their customers. They are well trained and has great customer serving skills.
What needs improvement: Would like to see 24x7 Live Chat and Phone options.
Support Review Grade: A
What we like: They offer an excellent round-the-clock customer care service with an average response time of less than 30 minutes.
What needs improvement: Would like to see 24x7 Live Chat and Phone options.
Plans / Features Review Grade: A
What we like: We tested the VPS server and gave us all the needed resources to do practically everything with highest level of speed,and uptime.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Xgen Hosting offers the best of everything you need toN/A keep your website up and running 24x7. They provide the most innovative and reliable hosting service for your businesses. To get cheap, reliable and fast web hosting, look no further than Xgen Hosting.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very quick response.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very quick response.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales No
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email sales@xgen-hosting.com
Main URL http://xgen-hosting.com/
 
Billing Details
Payment Methods
Discover, Skrill, Bank Wire
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://xgen-hosting.com/web-hosting-terms.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue resolved with proper solution.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue resolved with proper solution.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://xgen-hosting.com/service-level-guarantees.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Uninterupted Services Nilesh A A A A 1/14/2017 5:46:08 AM




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