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Editor's Review |
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Host Introduction |
Since 1997 CARI.net has been providing unparalleled hosting solutions to their customers. All their services are backed by unmatched 24/7 quality technical support, guaranteed server uptime and unconditional 14 days money back guarantee. Their Enterprise Network is connected to the world’s largest backbone providers ensuring responsive and reliable connectivity. CARI.net owns and operates multiple data centers with critical system infrastructure that assures customers of continual uptime of 99.999%. CARI.net services are unique and ideal because they have a vast amount of partnerships with some of the most well known software companies in the industry such as Microsoft BizSpark and WebsiteSpark. CARI.net has also achieved the Silver Hosting, Virtualization and Midmarket Solution Provider Competencies in the Microsoft Partner Network. |
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CARI.net is a web hosting leader, offering a wide variety of hosting options including dedicated servers, server clusters, public and private cloud offerings as well as server virtualization hypervisors. Since its inception they strive to provide unparalleled hosted solutions built on business automation, exemplary service and lasting personal relationships. |
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Sales Review |
Grade:
A |
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What we like: |
Contacting CARI.net's sales team via phone and live chat was quite easy as they have given both options at the top side. We like the way sales team answered all our questions regarding Cloud Hosting and Server clusters. They were quite knowledgeable and informative about each and every question we asked to them. Also, sales agent via live chat was very friendly and properly assisted us to purchase the hosting which can tailor our requirements. |
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What needs improvement: |
None at this time. |
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Support Review |
Grade:
A |
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What we like: |
Support technicians worked much better than our expectations. They were easily available via live chat as well as phone for immediate support. However, we preferred emailing support team for better resolution on critical issues. We were just amazed the way we received the attention from technical team. Impressed!! |
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What needs improvement: |
None at this time. |
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Plans / Features Review |
Grade:
A |
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What we like: |
CARI.net provides wide range of Cloud Hosting, Dedicated Servers, and Virtual Machines with both choices of platforms Linux and Windows. Linux Cloud Server worked perfect for us to accomplish our hosting needs. CARI.net is right choice for small to large size of businesses, All in one solution has been provided. |
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What needs improvement: |
None at this time. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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CARI.net is right choice for hosting your enterprise servers, clusters and cloud computing services. They will gladly tailor a solution to meet all your hosting needs. They mainly focus on providing their customers with a more personal approach rather than them being counted as numbers and being treated differently. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very fast response.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very fast response.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Chat request was accepted immediately.
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Response Time (Issue Resolved)
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Sales agent was friendly to answer all questions.
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 8am to 5pm
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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All questions were answered in detail.
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Sales Contact Details |
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Sales Telephone
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+1-888-221-5902 |
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Sales Email
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salesgroup@cari.net
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Main URL
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http://cari.net/
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Billing Details |
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Payment Methods |
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Discover
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
14 days
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Hyperlink to Terms and Conditions |
http://www.cari.net/support-center/legal-and-policies/money-back-guarantee.html
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Addressed the issue properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Addressed the issue properly.
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Resolved the issue given with proper solution.
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Was talking with support technician within a secon
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Response Time (Issue Resolved)
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Issue was resolved right away.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.999%
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Hyperlink to SLA |
http://www.cari.net/support-center/legal-and-policies/service-level-agreement.html
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