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Editor's Review |
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Host Introduction |
Superb.Net is a wholly owned division of Superb Internet Corporation, a world-class, award-winning web hosting company founded in 1996. Since 1996, Superb Internet has been consistently rated as one of the very best web hosts, such as FindMyHost Editor's Choice Awards, in all areas, especially customer support and reseller services. As the hosting division of Superb Internet; Superb provides a complete range of managed web hosting services, from virtual hosting through to high-volume, mission-critical dedicated service solutions. Superb's core focus is customer service, and continuous service improvement, as a part of its commitment to staying "Ahead of the Rest."® |
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Superb Internet has offices and 24-hour/365-day operations in McLean, VA, Springfield, VA, Tukwila, WA, and Honolulu, HI, serving customers in over 150 countries worldwide. |
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Sales Review |
Grade:
A |
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What we like: |
The company’s website provides a wide collection of details about each plan, including feature lists and value-added software. Should you not find information pertaining to a particular service or product, its easy to contact a sales associate via their toll-free telephone sales assistance and live-chat capabilities. |
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What needs improvement: |
None at this time. |
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Support Review |
Grade:
A |
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What we like: |
The real-time network status page is a strong asset, and the company’s “Network and Server Status and Statistics Center” seems well built and informative. The toll-free telephone support and well-organized contact options is of real value to businesses. We’re also very pleased to see a public wiki and documentation portal. |
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What needs improvement: |
None at this time. |
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Plans / Features Review |
Grade:
A |
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What we like: |
The selection and pricing on web hosting services are in line with market averages. Novice users will enjoy some of the additional services such as PCI Complaint Hosting, Magnento Shopping Cart Solutions, Firewalls/Backups and even the new Reseller Rent to Own program. |
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What needs improvement: |
None at this time. |
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Usability Review |
Grade:
A |
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What we like: |
The new Superb website makes it very easy to navigate, research and gather all details pertaining to a particular service. |
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What needs improvement: |
None at this time. |
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Conclusion |
Grade:
A |
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Superb sets a great example in the quality of support it provides. Technicians are available 24x7, ready to answer any customer concerns. All support issues are handled within 24 hours. In fact, most support queries are answered within 24 minutes! Despite being one of the larger providers around, customers always receive the personal attention and care associated with small companies. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 9pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 9pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 9pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 9pm
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Sales Contact Details |
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Sales Telephone
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1-888-354-6128 |
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Sales Email
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sales@superb.net
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Main URL
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http://www.superb.net
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Billing Details |
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Payment Methods |
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Wire transfer, Bank Draft & Western Union
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://nsssc.superb.net/information/sla.php
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
No
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Live Chat Support |
No
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
100%
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Hyperlink to SLA |
http://nsssc.superb.net/information/sla.php
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