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What is your name and position with A2 Hosting?
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Brad Litwin, marketing manager
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Please tell us the year established and brief history of A2 Hosting?
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A2 Hosting evolved from Iniquinet in 2003. We found our niche offering cutting edge technology including being one of the first hosting companies to offer PHP5.
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What do you offer your customers that are unique to your company?
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We like to call the unique features that we offer the A2 Hosting Difference. This includes 5 star-3rd party testimonials, Guru Crew support, developer friendly hosting, host-guard server monitoring, Server Rewind and more. A complete list can be found here.
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What is the most challenging aspect to offering Web Hosting?
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As with any technical field, it takes a perpetual effort by us to stay current and to offer the latest in web hosting technology. Our customers have come to expect the best web development tools, and we don’t plan on disappointing them.
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What is it that makes A2 Hosting a competitive company in the Web Hosting market?
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We are able to offer high quality hosting, but without needlessly forcing our customers to break the bank. We are not a budget provider and webmasters will pay a bit more when selecting us, but it is definitely worth it in the end. They get top-notch Guru Crew support, the best open-source technology, a 99.9% guarantee which ensures their site will be available when needed and much, much more.
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What new features have A2 Hosting added for its customers in the past year?
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One of our most well received features that we have rolled out over the past year is our server rewind bacup technology (http://www.a2hosting.com/services/server-rewind-data-protection). We have also added VPS hosting including the choice of Xen or OpenVZ as virtualization platforms.
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What would you say is A2 Hosting #1 asset to its customer base?
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We invite readers to see what our customers have to say about our #1 asset here http://www.a2hosting.com/about/testimonials. I think you''''ll found our superb tech support team to be a common choice among our customers.
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Where do you see A2 Hosting and the web hosting industry in three years?
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With our steady growth, we would like to see A2 Hosting as a household brand in the hosting industry. We have a great staff, network and reputation. And we''re working hard to get the word out.
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How many customers do you currently have?
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Over 7,000 customers
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Who are some of your famous clients?
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Our most famous client is 43folders.com
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Do you own your own datacenter?
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No.
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Where are they located?
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Southeast Michigan
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What kind of back up power do you have?
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750kVA Cummings Diesel Generator with 2,000 gallon tank
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Do you have multiple backbone connections?
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Yes we do.
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What connections do you have?
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Multihomed network connectivity via internet providers 1Gbps to Level(3), Savvis OC-48, & Global Crossing / XO (Shared 1Gbps)
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Do you offer 24/7 support?
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We have a 24/7 ticketing system.
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Do you have technicians present 24/7 or 9-5 M-F?
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We offer 24/7 server monitoring.
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What is your average turn-around time on a support ticket?
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4 hours
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Do you charge your clients for support? If so, please explain.
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Support is free. We can provide support outside of normal circumstances for a fee.
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Do you offer a money back guarantee?
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Yes, a 30-day money back guarantee. We like like to think of A2 Hosting no risk hosting.
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