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What is your name and position with DTS-NET?
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Craig Gendrolas Founder & CEO
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Please tell us the year established and brief history of DTS-NET?
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DTS-NET since 1997 goal is becoming the best service provider in professional services. With that goal in mind, DTS-NET has done a couple of things that make us stand out, including using state-of the-art servers and a support infrastructure that allows them to look at customer problems and resolve them quickly. With that in mind, they offer 24/7 customer support.
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What do you offer your customers that are unique to your company?
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DTS-NET staff and principal partners behind DTS-NET have a combined 40+ years experience in engineering, telecommunications, technology, and hosting, giving DTS-NET both the knowledge and practical experience necessary to guide DTS-NET to a market-leading position in the services arena.
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What is the most challenging aspect to offering Web Hosting?
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Adding new partners and staff to bring and build value for our customers. DTS-NET is always growing our infrastructure latest hardware and software this does being challenges from time to time.
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What is it that makes DTS-NET a competitive company in the Web Hosting market?
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DTS-NET is a company you can start with and grow with. DTS-NET is a good choice for newbies because of the support and ease of use.
However, DTS-NET is company for those with larger sites or sites that are growing, because of the ability to move easily from web hosting to many types servers.
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What new features have DTS-NET added for its customers in the past year?
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DTS-NET just started Sponsorship Program for customers on popular blogs and other busy websites and mobile apps/
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What would you say is DTS-NET #1 asset to its customer base?
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DTS-NET staff and principal partners behind DTS-NET
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Where do you see DTS-NET and the web hosting industry in three years?
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Businesses will have 60% or more of their applications on a cloud platform in three years. DTS-NET’s investment priorities over the next three years and beyond is the cloud
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Do you own your own datacenter?
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Yes
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Where are they located?
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North Carolina and with our partners with secure access locations worldwide.
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What kind of backup power do you have?
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Redundant power via UPS and diesel generator backup and renewable energy.
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Do you have multiple backbone connections?
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Yes
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What connections do you have?
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DTS-NET Has 100Gbps, 10 Gbps, 1 Gbps connections.
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Do you offer 24/7 support?
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Yes
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Do you have technicians present 24/7 or 9-5 M-F?
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24/7
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What is your average turn-around time on a support ticket?
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30 min or less
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Do you charge your clients for support? If so, please explain.
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No, terms of service apply
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Do you offer a money back guarantee?
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60 days, terms of service apply
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Thank you for your time and insight into DTS-NET.
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