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Elite Hosting USA Report Card
Contact Information

Tel: (480) 624-2500
Email: sales@elitehostingusa.com
Website: http://elitehostingusa.com/
Address: 14455 North Hayden Rd., Suite 219
Scottsdale, AZ, 85260, United States of America

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Elite Hosting USA - Web Host Interview
 
What is your name and position with Elite Hosting USA?
My name is William Dunbar, and I am the owner and founder of Elite Hosting USA.
 
Please tell us the year established and brief history of Elite Hosting USA?
Elite Hosting USA was established in 2019 because of continued bad experiences with other web hosting providers. I spent over five years as an employee of a large web hosting organization, and I saw first-hand how larger web hosts see customers as revenue and not innovators. I took my passion for driving innovation, community, and web hosting then combined it with my 10 years of IT experience and several computer science degrees to form Elite Hosting USA.
 
What do you offer your customers that are unique to your company?
While we offer the traditional packages of most web hosting providers, we provide our customers with tips on how to use our services to work for them and not them working for the service. Whether its using our services to generate your own revenue, getting a job, or helping humanity, we write blog posts that tell you how to get the most out of it and we don’t care if that leads them being more successful than us. It’s about making sure the customer gets the unique experience they have been missing in web hosting. We also offer dedicated game hosting servers!
 
What is the most challenging aspect to offering Web Hosting?
The biggest hurdle is reaching customers that have been wronged by other web hosts. A lot web hosting companies have given hosting a bad reputation and it makes a lot of users apprehensive about trying something new. We combat this by being active in the community. You will find us on twitter in just about every type of group helping people where we can. I’m a Ph.D. candidate so you’ll see me talking to a lot of graduate student groups.
 
What is it that makes Elite Hosting USA a competitive company in the Web Hosting market?
I truly believe our passion for bringing the community together and our combined 20+ years of IT at fortune 100 companies lets us give a competitive and unique experience to our customers.
 
What new features have Elite Hosting USA added for its customers in the past year?
Features are tough to facilitate because we are a reseller of GoDaddy; we are very transparent about this. However, we have developed a team of gamers and curated server packages that are being used to host dedicated sim racing servers in high visibility leagues. We also have been changing what customer service means by being involved in twitter communities and offering support, advice (even if it means pointing a customer to a different solution other than us), and mentoring tech community members by having our PhD candidates, myself included, answer technical questions on twitter.
 
What would you say is Elite Hosting USA #1 asset to its customer base?
The number one asset to our customers is our robust infrastructure that spans multiple countries. Our number one asset is the customer base.
 
Where do you see Elite Hosting USA and the web hosting industry in three years?
As far as the industry, cloud solutions are going to supersede all other services and there will be a need for smaller companies, like us, to incorporate platform as a service solutions. As far as our company, we intend to start our own data center and move from reseller to independent organization. We will be increasing our presence in philanthropy and the community.
 
How many customers do you currently have?
837 as of this morning! Keep in mind we are a veteran-owned small business.
 
Who are some of your famous clients?
We target small businesses and non-profits so we don’t have a lot of Hollywood names. Some of our clients that have agreed to be recognized are elitecodeacademy.com, highoctaneracing.net, and iambeakers.com.
 
Do you own your own datacenter?
No. We are a reseller for a company that owns the largest amount of web hosting datacenters though.
 
Where are they located?
Based out of Arizona, the founding team is mostly from the east coast of The United States.
 
What kind of backup power do you have?
We have multi-zone datacenters, which means each region has a backup datacenter that is a copy of the main datacenter. If anything happens then failover is automatic and no data is lost.
 
Do you have multiple backbone connections?
Yes! The company we are a reseller for is one of the largest, if not the largest, provider of web hosting servers and networks in the world.
 
What connections do you have?
All datacenters are on 10GBPS internal networks.
 
Do you offer 24/7 support?
We do! Phone and Email is available 24/7.
 
Do you have technicians present 24/7 or 9-5 M-F?
24/7 for both phone and email.
 
What is your average turn-around time on a support ticket?
Phone calls are typically 30 minutes or less. Email typically takes 5-8 hours. Our SLA for email is 24 hours.
 
Do you charge your clients for support? If so, please explain.
No! If something is broken, then we need to fix it.
 
Do you offer a money back guarantee?
We do offer a 30-day money back guarantee and some services have pro-rated returns.
 
Thank you for your time and insight into Elite Hosting USA.
 
 



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