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What is your name and position with HostBigSpace.com?
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My name is Sohail Ahmed and I am the Managing Director at HostBigSpace.com
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Please tell us the year established and brief history of HostBigSpace.com?
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HostBigSpace.com was established in 2013, and has grown steadily ever since. In recognition of our clients’ needs, our phone support was expanded to 24/7 availability in early 2005. A new support facility was constructed in 2014, and went operational in April of 2015.
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What do you offer your customers that are unique to your company?
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Backed by massive experience, our staff is certainly one of the most competent in the industry helping us in the provision of premium web hosting solution services to our clients. It is because of this that it is safe to say that at hostbigspace.com your satisfaction is guaranteed.
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What is the most challenging aspect to offering Web Hosting?
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Pricing for one, but pricing is not the whole story. Our support, our performance, and the wealth of features we offer our clients, such as software, scripts, and site development tools are all extremely competitive. In addition to this, we offer both Linux and Windows platforms, and a number of guarantees to ensure that our clients are always taken care of.
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What is it that makes HostBigSpace.com a competitive company in the Web Hosting market?
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The same things that make us unique, keep us competitive. Everyone has their list of requirements from a hosting company. We simply try and make sure we can offer everything someone needs for less than anyone else. Once our clients discover us, they don’t find reason to leave.
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What new features have HostBigSpace.com added for its customers in the past year?
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Past month, we have moved our clients to brand new server for better performance and speed. We have also installed CloudLinux on all servers to reduce server load.
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What would you say is HostBigSpace.com #1 asset to its customer base?
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Definitely our customer support. The majority of the customers who come to us from other hosting companies tell us that they do so on account of a lack of adequate support offered by their old host. We’re very proud of our support department. Unlike other web hosting solution we don''t advertise and make promises about what we can''t sell, with us you will always know for what exactly are you paying and what are you going to get in return, without any kind of fake promises.
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Where do you see HostBigSpace.com and the web hosting industry in three years?
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I believe many companies will continue to compete with price as the industry attempts to find a floor for the basic space/bandwidth offering. With our pricing already lower that the vast majority of competitors, we can focus on adding value to our service in order to further differentiate ourselves from the rest of the industry.
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How many customers do you currently have?
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We currently have more than 9,000 shared hosting, 1500 reseller hosting and 400 VPS & dedicated server clients.
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Who are some of your famous clients?
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We don’t disclose our client’s privacy.
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Do you own your own datacenter?
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It doesn’t make a lot of sense to own your own datacenter in today’s economy. We can lease a much nicer facility than if we were to build/buy our own.
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Where are they located?
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They are located in Los Angeles, Germany, Singapore, and India.
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What kind of backup power do you have?
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Diesel powered backup generators
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Do you have multiple backbone connections?
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Our datacenter is serviced by multiple fiber carriers providing Tier I connections to the Internet backbone.
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What connections do you have?
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HostBigSpace currently utilizes multiple DS-3 connections, with scalability to OC-48 and beyond.
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Do you offer 24/7 support?
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Absolutely. We offer 24/7 live chat and rapid response ticket support.
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Do you have technicians present 24/7 or 9-5 M-F?
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Technicians are available 24/7.
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What is your average turn-around time on a support ticket?
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Currently, we are averaging less than 1.5 hours.
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Do you charge your clients for support? If so, please explain.
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No. 24/7 high quality support is available to all clients subscribing to our services.
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Do you offer a money back guarantee?
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Yes we do offer 30 days money back guarantee on Shared Hosting, and 24 hours guarantee on Reseller hosting’s. Other products are non-refundable.
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Thank you for your time and insight into HostBigSpace.com.
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