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What is your name and position with Lithium Hosting?
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T.J. Siedsma, I am the owner and Sys Admin
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Please tell us the year established and brief history of Lithium Hosting?
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Lithium Hosting was established in 2006. It all started with a side project, hosting accounts for friends and the rest is history.
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What do you offer your customers that are unique to your company?
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Lithium Hosting has always offered a more personal touch to the support we give our customers. Instead of having
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What is the most challenging aspect to offering Web Hosting?
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The competition… There’s always someone offering similar services for a better price, so you have to compete on different levels.
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What is it that makes Lithium Hosting a competitive company in the Web Hosting market?
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Customer service and our $1.00 / month plan. People love the personal touch, we can be reached via AIM / Skype / MSN and GTalk. Also, the $1.00 / month plan is our #1 seller. It’s so cheap, people can’t resist.
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What new features have Lithium Hosting added for its customers in the past year?
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We’ve made hosting more secure and we’ve made it easier for our customers to install software and configure Google Apps.
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What would you say is Lithium Hosting #1 asset to its customer base?
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Communication is our #1 asset. We’re always available to chat via numerous means. We also communicate service status via Twitter and Facebook to keep our customers in the know.
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Where do you see Lithium Hosting and the web hosting industry in three years?
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That is a tough question, the hosting industry is constantly evolving and adapting to new industry requirements and customer needs. Lithium Hosting will be here in 3 years ready to provide our customers with the best experience in Web Hosting!
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How many customers do you currently have?
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4,000+
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Who are some of your famous clients?
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Sorry, we respect our client’s privacy and don’t share that information
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Do you own your own datacenter?
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No, we use Softlayer
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Where are they located?
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Dallas, Seattle, Washington DC and Amsterdam
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Do you offer 24/7 support?
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Not currently. In the 6+ years we’ve been in business, it hasn’t been truly necessary.
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Do you have technicians present 24/7 or 9-5 M-F?
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6am – 11pm CST.
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What is your average turn-around time on a support ticket?
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During support hours, 30 minutes or less (better than your local pizza guy)
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Do you charge your clients for support? If so, please explain.
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Support is free, if a customer needs something special that isn’t server related, we may require a one-time support incident fee. We’ve sold less than a dozen over the last couple of years, so most things we just take care of.
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Do you offer a money back guarantee?
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Yes of course, 30-days from sign-up for new customers. We also offer a 30-day free trial, so you pretty much get 60 days if you need it.
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Thank you for your time and insight into Lithium Hosting.
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