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What is your name and position with ServeYourSite?
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My name is Jessica Smith, I am currently ServeYourSites Sales Manager.
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Please tell us the year established and brief history of ServeYourSite?
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Established in 2010 ServeYourSite was established to provide the necessary tools for your online business, with the capability to handle any type of web hosting.
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What do you offer your customers that are unique to your company?
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Our reps are the best in the business and more importantly they care about the client’s needs, no client is too small, everyone is a VIP.
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What is the most challenging aspect to offering Web Hosting?
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One of the most challenging aspects is ensuring that you are providing the best service possible for all of your clients. There are a lot of web hosts in the market and clients have different demands, so it is crucial to understand those needs and stay current and at the same time to provide solutions that will benefit your clients and will not interrupt service for anyone else.
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What is it that makes ServeYourSite a competitive company in the VPS & Dedicated Server market?
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Providing a top level quality support in all areas separates ServeYourSite from other companies. By owning our own datacenter it allows us to meet any solution needs a client may need, while keeping price points lower.
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What new features have ServeYourSite added for its customers in the past year?
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We have recently added new managed SSD VPS hosting plans with generous resources that are user friendly and affordable. Complete with expedited setup, backups and free migration we make it easier to get your site up and running
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What would you say is ServeYourSite #1 asset to its customer base?
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ServeYourSite’s best asset is our ability to meet all and any custom solutions clients may need.
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Where do you see ServeYourSite and the web hosting industry in three years?
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The web hosting industry is constantly changing. New technologies emerge as well as different needs. In three years we expect Serveyoursite to still be one of the TOP providers in the market and up to date with the latest technological trends pushing the industry forward.
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How many customers do you currently have?
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We currently have 1000+ customers.
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Who are some of your famous clients?
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All our clients are equally important so we consider everyone a VIP
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Do you own your own datacenter?
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Yes ServeYourSite runs our own datacenter.
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Where are they located?
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Our datacenter is located in Hackensack, New Jersey right outside of New York City.
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What kind of backup power do you have?
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We have redundant circuits to ensure that our data center and our clients never lose power, multiple power feeds from several power grids, which are backed up by Liebert UPS and Backup Generator.
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Do you have multiple backbone connections?
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Our datacenter runs on multiple redundant carriers with BGP connectivity, while supporting both IPV4 and IPV6 internetworking methods. ServeYourSite is also part of biggest peering exchange in the New York Tri-State area.
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What connections do you have?
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We have Tier one connectivity from multiple providers (providers including Telia, GTT, Cogent, He.net, as well as connection to Peering exchange) that gives our clients the connectivity and speed they demand.
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Do you offer 24/7 support?
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Support is offered 24/7.
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Do you have technicians present 24/7 or 9-5 M-F?
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Technicians are on-site 24/7.
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What is your average turn-around time on a support ticket?
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The average turnaround time for a support ticket is 5-10 minutes.
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Do you charge your clients for support? If so, please explain.
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Clients are not billed for support; support comes free with all plans.
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Do you offer a money back guarantee?
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Yes ServeYourSite has a 7 day Money Back Guarantee
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Thank you for your time and insight into ServeYourSite.
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