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What is your name and position with VPSNext?
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My name is Meredith Livesay and I am the Marketing Manager.
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Please tell us the year established and brief history of VPSNext?
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We were established in 2006. We found it hard believing that there was no host that could offer a high quality Virtual Private Server service. So we set about designing something that was both flexible and cost effective for users.
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What do you offer your customers that are unique to your company?
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We specialize in VPS and VPS only, hence our name VPSNext. The most unique feature that we offer is that we provide a customer with everything they can possibly think of right out of the box. Most hosts would charge extra, while we don’t ask for an extra penny.
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What is the most challenging aspect to offering Virtual Private Servers?
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Since we belong to a niche market of avid users, one of the hardest parts is to ensure that our customers are constantly satisfied with the level of service and the resources that they are receiving for their money. The other obvious one is; marketing to a niche market since it’s a smaller market segment.
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What is it that makes VPSNext a competitive company in the Web Hosting market?
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There are so many things that set us apart one of them is our unbeatable customer service. The next thing is that we have flexible packages that are completely configured and ready to go out of the box. The next, is that we have partnered up with Google to offer up to a $100 AdWords Credit.
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What new features have VPSNext added for its customers in the past year?
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The latest feature that we have added to our VPS lineup has been the FREE Domain Reseller account that comes standard with every newly created VPS. This allows customers to resell domain names at a fraction of the regular retail pricing.
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What would you say is VPSNext #1 asset to its customer base?
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The fact that we are able to offer fully configured VPS’s that are ready to use straight out of the box without them needing one thousand tweaks.
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Where do you see VPSNext and the web hosting industry in three years?
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We see ourselves growing and further within the VPS market and offering other flavors of the VPS series such as; OSX (Apple OS), and Windows.
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How many customers do you currently have?
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This is something we try not to share too much. However, just for you guys, we have a little over 8,000 customers running VPS’s. Obviously this number grows daily and its hard to put a number on it as by the morning it will be different.
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Who are some of your famous clients?
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Some of our most famous customers are Warner Music Group, and Toyota, they use our services for streaming presentations.
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Where are they located?
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We have many customers worldwide. However, the most famous clients are generally within the United States.
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What kind of back up power do you have?
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The facility we are currently at has redundant Cat generators which are capable of generating 1.5 Megawatts each, and boot up in parallel to ensure a smooth power transfer off the mainline grid if needed.
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Do you have multiple backbone connections?
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Yes, we run multiple connections to ensure maximum uptime. Any provider that doesn’t have multiple connections really isn’t capable of offering a 99.9% uptime guarantee.
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What connections do you have?
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We use multiple feeds from diverse providers. Some of the folks in our BGP mix are; Savvis, Level3, Global Crossing, Cogent and others. The hand offs range from 1Gbit/sec to fully fledged 10Gbig/sec connections.
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Do you offer 24/7 support?
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Yes, and yes one more time. 24x7 support is crucial in this business, as being online is as important as receiving a pay check.
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Do you have technicians present 24/7 or 9-5 M-F?
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We believe that 24x7 support is imperative. Customers don’t like to wait for support, and don’t like to be kept holding, this is why we have engineers available 24x7 and ready to answer the phone in 20 seconds or less.
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What is your average turn-around time on a support ticket?
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While we always strive to answer tickets in the fastest possible time, some cases require escalation. However, on average our response time is less than 15 mins, and our support engineers work hard and ensuring that that is reality.
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Do you charge your clients for support? If so, please explain.
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We offer our support as an all inclusive package. Our customers are very well taken care of and we believe that access to free support is crucial. VPSNext is famous for its unflinching customer support engineers and their dedication to making customers happy.
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Do you offer a money back guarantee?
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Yes, we do offer a 30 Day money back guarantee. We want all our customers to enjoy their hosting experience with us; if they don’t there isn’t much point of them being unhappy with us. So we issue a refund for the unused portion of their hosting account.
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