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What is your name and position with XLHost.com?
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Drew Weaver, CTO
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Please tell us the year established and brief history of XLHost.com?
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XLHost was established in 2000 as the dedicated hosting division of eNET, Inc. eNET, Inc has been providing hosting and ISP services since 1995 and was one of the first commercial hosting companies in the United States.
eNET, Inc is a privately held corporation headquartered in Columbus, OH.
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What do you offer your customers that are unique to your company?
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Every solution XLHost offers is created to maximize the value, performance, and reliability delivered to the customer. We allow customization of virtually every component of our service from networking options, to server specifications, to custom support/SLA options.
The customization aspect really sets XLHost apart.
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What new features have XLHost.com added for its customers in the past year?
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Rolled out version 3 of our customer management portal
Began offering datacenter grade Intel SSDs
Extended our technical support from 9x5 to 24x7
Launched cloud computing and CDN services
Extended our network footprint into new areas
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What would you say is XLHost.com #1 asset to its customer base?
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The number one asset in any organization is the people who work for it. We feel that this is especially true of XLHost.
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How many customers do you currently have?
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XLHost has more than 1000 customers in 130 countries.
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Do you own your own datacenter?
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Yes.
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Where are they located?
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Our datacenter campus is located in Columbus, OH.
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What kind of backup power do you have?
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We have two separate UPS systems that are backed up by two (N+1) Megawatt generators.
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Do you have multiple backbone connections?
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Yes.
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What connections do you have?
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XLHost connects to Level3, NTT/Verio, and Cogent. We also directly peer with hundreds of networks. Our connections are both provider and geographically diverse.
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Do you offer 24/7 support?
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Yes.
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Do you have technicians present 24/7 or 9-5 M-F?
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24/7
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What is your average turn-around time on a support ticket?
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Year to date in 2013 our average response time has been 0.5 minutes (spanning 20,377 replies), we also offer live chat based support.
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Do you charge your clients for support? If so, please explain.
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Not for general support. We offer managed services and custom engagements which carry additional fees.
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Do you offer a money back guarantee?
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XLHost offers a 7 day money back guarantee.
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Thank you for your time and insight into XLHost.com.
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