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Editor's Review |
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Host Introduction |
GoZen Host is an industry leader in providing top rated web hosting services. Lightning fast speeds, maximum reliability and fantastic user support are some of specialities which customers receives at GoZen Host. They are operating since 2008 in the industry. GoZen Host is an expert in developing applications and infrastructures for high scalability, web-focused business. They take great pride in being able to exceed customer expectation on price, performance and experience. They manage their own servers to ensure they are always updated and patched with the latest security features and most important never overloaded. GoZen Host backup their services with around the clock technical support, unconditional 90 days money back guarantee and 99.9% uptime gurantee. |
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GoZen Host is leading Web Hosting provider in the industry. They always try to offer affordable services even though they are giving the best services and features to date. They are expertise in providing wide range of services such as Shared Hosting, Reseller Hosting, Business Hosting, Dedicated Server, Radio Hosting, and VPS Hosting services. They also provide Domain Registration, Web Design and Web Development services. |
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Sales Review |
Grade:
B |
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What we like: |
We received really good attention via Live Chat, sale agent was friendly, attentive and knowledgeable. Response via Email and Ticket was also satisfactory. GoZen Host's sales team has great customer serving skill. |
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What needs improvement: |
Nothing at the moment. |
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Support Review |
Grade:
B |
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What we like: |
GoZen Host's Technical Support Engineers were quick to resolve any type of issue. We received average response time of less than an hour via Email and Ticket. |
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What needs improvement: |
Nothing at the moment. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested VPS Hosting service of GoZen Host. Our application was running quite smoothly and fast on the server. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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If you are looking for One-Stop-Solution, GoZen Host is a perfect choice for all your online business needs. They guarantee you will receive the best and most reliable hosting solution for your business at GoZen Host. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Really quick response.
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Response Time (Issue Resolved)
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Answered all questions in detail.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Really quick response.
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Response Time (Issue Resolved)
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Answered all questions in detail.
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 8am to 8pm
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Sales agent was quite informative.
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Phone Sales |
No
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Sales Contact Details |
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Sales Telephone
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N/A |
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Sales Email
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sales@gozenhost.com
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Main URL
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http://www.gozenhost.com/
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Billing Details |
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Payment Methods |
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PayPal Express Checkout
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
90 days
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Hyperlink to Terms and Conditions |
http://www.gozenhost.com/terms-of-service-tos#moneyback
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good response time.
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Response Time (Issue Resolved)
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Immediately resolved the issue.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good response time.
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Response Time (Issue Resolved)
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Immediately resolved the issue.
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Live Chat Support |
Yes
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24 x 7 ? |
No. Only from 8am to 8pm
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Response Time (Initial Acknowledgement)
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Response time was bit late.
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Response Time (Issue Resolved)
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Issue given addressed with proper solution.
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Phone Support |
No
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.gozenhost.com/terms-of-service-tos
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