Stream101 – Web Host Report Cards

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Stream101 Report Card

Contact Information

Tel: +1-877-240-7767
Email: sales@stream101.com

Website: http://www.stream101.com/
Address: 1345 Monroe Ave NW, Suite 306
Grand Rapids, Michigan, 49505, United States of America

News:
http://www.stream101.com/support/news/

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Report Card Grade

Support	B
Sales	B
Plans / Features	A
Usability	A
Final Grade	A
How We Test Hosts Submit Feedback Vote For Stream101

Editor's Review
Host Introduction	Stream101 has been around since 2002 and has helped hundreds of online radio stations succeed on the internet. They strives to achieve excellent uptime and has worked very hard to keep the uptime at the highest level. Stream101 operate on only the best servers with the highest quality of bandwidth and their hard work payed off for the year of 2008 when they recieved "Broadcasting World Best Uptime" Award. They gurantee 100% dedicated, premium bandwidth, that is 100% Cogent Free.
	Stream101 has made countless improvements to it's servers and software. In additon to the new management in 2006, Stream101 began offering FREE Auto-DJ to all of it's SHOUTcast clients in July 2007, and began offering Web Hosting to not only it's SHOUTcast clients, but everyone in June of 2008. They have a full staff monitoring our servers 24 hours a day.
Sales Review	Grade: B
What we like:	Stream101 provides unique service of online streaming and has dedicated plans for ShoutCast . ICEcast. They also have packages for basic hosting needs.
What needs improvement:	Live chat support would be additional advantage
Support Review	Grade: B
What we like:	Available for existing customer only
What needs improvement:	Live chat should available 24/7
Plans / Features Review	Grade: A
Usability Review	Grade: A
Conclusion	Grade: A
Stream101 is determined to provide quality media services to companies & individuals looking for professional and dependable streaming services with the best servers in today's market. They operate brand new Dell PowerEdge™ Dual Quad Core Servers (8 Cores) with over 16 GB of RAM each. Our servers have dual, dedicated 1Gbps lines, as well as dual 100Mbps Backup lines.

Sales Review
Ticket Sales	Yes
24 x 7 ?	No. Only from 9am to 5pm
Response Time (Initial Acknowledgement)	Good response time in working hours
Response Time (Issue Resolved)	All questions where answered properly.

Email Sales	Yes
24 x 7 ?	No. Only from 9am to 5pm
Response Time (Initial Acknowledgement)	Good response time in working hours
Response Time (Issue Resolved)	All questions where answered properly.

Live Chat Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)
Response Time (Issue Resolved)

Phone Sales	Yes
24 x 7 ?	No. Only from 9am to 5pm
Toll-Free	Yes
Response Time (Initial Acknowledgement)	Phone rang two times.
Response Time (Issue Resolved)	All queries patiently handled.

Sales Contact Details
Sales Telephone	+1-877-240-7767
Sales Email	sales@stream101.com
Main URL	http://www.stream101.com/

Billing Details
Payment Methods
	Visa
	Master Card
	American Express
	Diners Club
	PayPal
	Check
	MoneyOrder
	Other:
Account Activation Period	Instant
Order Verification Documents Required	No

Money Back Guarantee
Does Host have an Money Back Guarantee?	Yes
If yes, how many days?	30 days
Hyperlink to Terms and Conditions	http://www.stream101.com/policies/tos/

Support Review
Ticket Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Issue was addressed properly.

Email Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Issue was addressed properly.

Live Chat Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)
Response Time (Issue Resolved)

Phone Support	Yes
24 x 7 ?	No. Only from 9am to 5pm
Response Time (Initial Acknowledgement)	1 minute.
Response Time (Issue Resolved)	Immediately resolved the issue.

SLA
Does Host have an SLA?	Yes
If yes, what percentage is the SLA?	99.9%
Hyperlink to SLA	http://www.stream101.com/policies/sla/

Consumer Reviews

Title	Reviewed by	Sales	Support	Plans	Usability	Submitted
Great Host, Reliable Service!	Tom F	A	A	A	A	12/2/2013 6:09:26 PM

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