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Editor's Review |
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Host Introduction |
Cloudcom Protected Hosting is located in Barcelona, Spain with main Data Center situated in Zurich, Switzerland. Cloudcom targeted market is the cloud, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available. They aim to provide the highest quality customer oriented services with experienced team of experts in Hosting technologies. At Cloudcom multilingual team of experts available 24 hours a day and 7 days a week via Live Chat, telephone, e-mail and Skype. One of Cloudcom's advantages is being a multi-lingual company, oriented to both English and International Customers. High level customer service is Cloudcom's rule for developing successful hosting business. |
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Cloudcom provides a wide rage of cloud hosting products and services offering Dedicated Servers, VPS, Cloud Hosting/Servers, Colocation, DDoS Protection, BitSync Servers and CDN. Introducing innovative protection solutions such as Free DDOS Protection with All Hosting Products available. |
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Sales Review |
Grade:
A |
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What we like: |
Cloudcom is good option to start your online business with. Sales assistance is available via live chat, phone, email and ticket system. |
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What needs improvement: |
Nothing at the moment. |
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Support Review |
Grade:
A |
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What we like: |
Issue with file permissions was resolved really fast. |
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What needs improvement: |
Nothing at the moment. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested Dedicated server plan and it worked great for us. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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With Protected Data Center located in Zurich, geographical Center of Europe, Cloudcom offers user-friendly, fast and reliable Europe based Hosting Solutions with Fastest Setup and Highest Quality Hardware available today. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Answered the questions asked
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Answered the questions asked
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Properly answered all questions.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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very well answered the questions.
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Sales Contact Details |
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Sales Telephone
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+34-65-145-1101 |
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Sales Email
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sales@cloudc.me
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Main URL
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http://cloudc.me/en/
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Billing Details |
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Payment Methods |
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Wire Transfer, Debit Card
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
No
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good response time.
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Response Time (Issue Resolved)
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Resolved the issue given.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good response time.
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Response Time (Issue Resolved)
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Resolved the issue given.
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good
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Response Time (Issue Resolved)
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Issue was addressed.
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang 2 times.
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Response Time (Issue Resolved)
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Properly handled the issue.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://cloudc.me/en/network-connectivity
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