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Editor's Review |
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Host Introduction |
Destinweb was founded in early 2016 by Jack Wright and Ben Clarke. It was founded with one goal in mind to provide flexible, reliable and affordable web hosting services to their customers. Destinweb is a small, privately held company by professional people with experience in IT environment security and customer support processes. Destinweb is a brand that has been under planning for some time and has finally come to fruition in 2016. DestinWeb is a cloud storage system which allows its users to easily and securely upload and store files on the internet. This means these files can be accessed anywhere using login. They use stripe to process any payments to ensure that no transactions take place on the server and that all transactions are completely secure. Destinweb combines quality service and support with unparalleled response time and focus on giving customers exactly what they need. |
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Destinweb provides wide range of services from Domain Registration to Minecraft Server Hosting. They offer an array of web hosting plans designed for every budget, including Dedicated Server, Cloud VPS, and Shared Hosting services. WordPress Hosting, Joomla Hosting, Drupal Hosting, Magento Hosting and Ghost Hosting services are also provided by Destingweb. |
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Sales Review |
Grade:
A |
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What we like: |
Majority of sales tickets answered within 20 minutes. Customers can be rest assured the person attending you can provide best solution to your requirement. |
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What needs improvement: |
Nothing at the moment. |
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Support Review |
Grade:
A |
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What we like: |
Support team continuously strives to provide their customer with a high level of professional service that is unmatched anywhere else within the hosting industry. |
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What needs improvement: |
Nothing at the moment. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested the dedicated server and it provided the highest level of speed, security and uptime for our websites. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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Destinweb is the destination for customers who are looking for fully featured web hosting and wants to setup their online business at an extremely competitive price. Their primary focus is on serving customers with the best quality customer support and services in the industry. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very good response.
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Response Time (Issue Resolved)
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Answered all questions in detail.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very good response.
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Response Time (Issue Resolved)
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Answered all questions in detail.
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 9pm
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Sales person was knowledgeable and friendly.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Good response.
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Response Time (Issue Resolved)
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Sales agent was really quick with good sense of hu
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Sales Contact Details |
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Sales Telephone
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+44-77496-55492 |
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Sales Email
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sales@destinmedia.co.uk
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Main URL
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http://www.destinweb.net/
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Billing Details |
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Payment Methods |
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Bank Transfer, PayPal Express Checkout Direct Deb
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
No
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response was good.
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Response Time (Issue Resolved)
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Resolved the issue.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response was good.
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Response Time (Issue Resolved)
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Resolved the issue.
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Live Chat Support |
Yes
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24 x 7 ? |
No. Only from 9am to 9pm
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Response Time (Initial Acknowledgement)
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Good response.
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Response Time (Issue Resolved)
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Issue resolved.
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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Technician resolved level 1 issue.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99%
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Hyperlink to SLA |
https://www.destinweb.net/shared.php#
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