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Editor's Review |
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Host Introduction |
A privately owned web hosting company located in Richlands, NC, USA. DTS-NET's purpose is to provide personal, business, educational, and community access to a global market. Their efforts over the years have become the well known in the industry. A few key points that we've identified at DTS-NET are:
- They provide the latest state-of-the-art internet technology to businesses, individuals, public institutions, and non-profit organizations.
- Offering the highest quality internet access available at the most affordable price possible.
- Focus on offering technical muscle and know-how, while avoiding marketing hype that does little for the consumer.
- Are honest and open with their customers, and offer an unsurpassed support infrastructure which enables them to resolve problems in a timely manner.
- They have what it takes to make their customers extremely satisfied with their service. |
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Sales Review |
Grade:
A |
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Support Review |
Grade:
A |
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Plans / Features Review |
Grade:
A |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
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Since 1997 DTS-NET has been an established business here to help you make sense of all the new protocols and your ideas which are emerging as a result of the WWW & Cloud. They provide individuals and businesses with all the necessary tools that keep you up to date and competitive in the online world. You are guaranteed the lowest cost, fastest service, and greatest reliability. They will bring you the latest industry hardware and software applications and guarantee all services with 60 day mone |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Automated response, but follow-up came quickly aft
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Response Time (Issue Resolved)
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Questions were all answered in one reply
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Automated response, but follow-up came quickly aft
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Response Time (Issue Resolved)
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Questions were all answered in one reply
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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No wait, immediately started chatting with a sales
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Response Time (Issue Resolved)
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Assistance was great, answered all questions.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Phone range 3 times before being answered.
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Response Time (Issue Resolved)
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Sales rep was knowledgeable and answered all quest
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Sales Contact Details |
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Sales Telephone
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910-491-9611 |
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Sales Email
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sales@dts-net.com
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Main URL
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http://www.dts-net.com/
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Billing Details |
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Payment Methods |
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Bitcoin
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Account Activation Period |
Unknown
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
60 days
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Hyperlink to Terms and Conditions |
http://dts-net.com/terms.html
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response on trouble ticket was quick, even for out
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Response Time (Issue Resolved)
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Issue was resolved quickly.
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Email Support |
No
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was really fast.
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Response Time (Issue Resolved)
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Issue was resolved over live chat.
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone range 3 times before being answered.
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Response Time (Issue Resolved)
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Technician was able to resolve my issue over the p
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://dts-net.com/terms.html
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