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Editor's Review |
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Host Introduction |
iClick and Host is specialized in providing top-notch, human-oriented website hosting services. Their main aim is to make the hosting service as easy to use as possible. iClickAndHost was founded by people with solid experience in all areas of IT, service management, service continuity, server administration, IT environment security and customer support processes. Since its inception they are committed to provide fast and reliable web hosting service at the lowest possible prices. They partner with 4 top data centers located in the United States, in Great Britain, in Australia and in Bulgaria. iClick and Host offers outstanding-quality web hosting solutions with a 24x7 tech support service, 30 Days money back guarantee and 99.9% uptime guarantee. |
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iClick and Host offers a rich variety of hosting plans, from standard web hosting packages to VPS servers and dedicated servers. They also offer a ton of free extras, like a control panel for your VPS or free VPN with every hosting plan. iClick and Host also provide Domain Registration services. |
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Sales Review |
Grade:
A |
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What we like: |
iClick and Host provides easy to navigate Live Chat and Phone options for website visitors. iClick and Host Sales team has great customer serving skills. |
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What needs improvement: |
Nothing at the moment. |
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Support Review |
Grade:
A |
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What we like: |
iClick and Host support team continuously strives to provide their customer with a high level of professional service that is unmatched anywhere else within the hosting industry. |
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What needs improvement: |
Nothing at the moment. |
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Plans / Features Review |
Grade:
A |
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What we like: |
iClick and Host's upgrade process is easy, automatic and there will be no downtime for your websites. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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iClickAndHost provide customers with innovative web hosting solutions. With their scalable service, strict security, daily off-server backups, online dropbox backups, and 24/7 support you will have to never worry about web hosting. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Sales agent was quite informative.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response. Phone rang just once.
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Response Time (Issue Resolved)
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Sales person was friendly to assist & answer.
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Sales Contact Details |
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Sales Telephone
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+1-855-211-0932 |
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Sales Email
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office@iclickandhost.com
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Main URL
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https://iclickandhost.com/
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Billing Details |
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Payment Methods |
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Discover, Bank Wire
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
https://iclickandhost.com/terms-and-conditions-3/service-level-guarantees-3/
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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Resolved the issue given.
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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Issue was resolved.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
https://iclickandhost.com/terms-and-conditions-3/service-level-guarantees-3/
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