|
Editor's Review |
|
Host Introduction |
At IceStorm.com, they focus on entrepreneurs, home business starters, small business owners and startups. They make sure that what IceStorm provide is relevant and cost-efficient to business. IceStorm has one mission, to become the one stop spot for all web hosting needs and to make the hosting service as easy to use as possible. They offer free data migration services so that customers website can easily be transferred to network. Each web hosting plan at IceStorm comes with 24-hour tech support, 99.9% network uptime, and a 30-day unconditional money-back guarantee. |
|
IceStorm is leading Web Hosting provider for Entrepreneurs. IceStorm is top provider of Unlimited Web Hosting, Reseller Hosting and Cloud VPS SSD Hosting. They also provide Domain Registration and Transfer services to their customers. |
|
Sales Review |
Grade:
A |
|
What we like: |
IceStorm sales team was quite friendly and answered all our questions in detail. |
|
What needs improvement: |
Would like to see 24x7 Live Chat and Email options. |
|
Support Review |
Grade:
A |
|
What we like: |
Technical Support Engineers of IceStorm were professionally educated and certified. You can be rest assured your issues are dealt with promptly and efficiently. |
|
What needs improvement: |
Would like to see 24x7 Live Chat and Email options. |
|
Plans / Features Review |
Grade:
A |
|
What we like: |
We tested SSD Web Hosting package which worked really good. Popular blogging and CMS tools are already pre-installed. |
|
What needs improvement: |
Nothing at the moment. |
|
Usability Review |
Grade:
A |
|
What we like: |
N/A |
|
What needs improvement: |
N/A |
|
Conclusion |
Grade:
A |
|
IceStorm's core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. Their target market is the cloud, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available. |
|
|
|
Sales Review |
|
Ticket Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Quit fast response.
|
|
Response Time (Issue Resolved)
|
Questions were answered properly.
|
|
|
|
Email Sales |
No
|
|
|
|
Live Chat Sales |
No
|
|
|
|
Phone Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Toll-Free |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Phone rang just once.
|
|
Response Time (Issue Resolved)
|
Sales person was friendly to assist & answer.
|
|
|
|
Sales Contact Details |
|
Sales Telephone
|
+1-877-423-9797 |
|
Sales Email
|
sales@IceStorm.com
|
|
Main URL
|
http://www.icestorm.com/
|
|
|
|
Billing Details |
|
Payment Methods |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Account Activation Period |
Unknown
|
|
Order Verification Documents Required |
Yes
|
|
|
|
Money Back Guarantee |
|
Does Host have an Money Back Guarantee? |
Yes
|
|
If yes, how many days? |
30 days
|
|
Hyperlink to Terms and Conditions |
http://www.icestorm.com/policies/general.html
|
|
|
|
Support Review |
|
Ticket Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Response time was good.
|
|
Response Time (Issue Resolved)
|
Issue was addressed properly.
|
|
|
|
Email Support |
No
|
|
|
|
Live Chat Support |
No
|
|
|
|
Phone Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Phone rang just once.
|
|
Response Time (Issue Resolved)
|
Issue was resolved.
|
|
|
|
SLA |
|
Does Host have an SLA? |
Yes
|
|
If yes, what percentage is the SLA? |
99.9%
|
|
Hyperlink to SLA |
http://www.icestorm.com/webhosting.html
|
|
|