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Editor's Review |
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Host Introduction |
LeaseWeb has been hosting and supporting mission critical websites, internet applications, email servers, security and storage services since 1997. LeaseWeb operates 6 data centers in the U.S. and Europe, all of which are backed by a superior worldwide network with a total capacity of more than 3.5 Tbps. Services are offered through various subsidiaries, being LeaseWeb B.V. (“LeaseWeb Netherlands”), LeaseWeb USA, Inc. (“LeaseWeb USA”), and LeaseWeb Deutschland GmbH (“LeaseWeb Germany”). With more than 60,000 servers under management, LeaseWeb provides infrastructure for mission-critical websites, Internet applications, e-mail servers, security, and storage services since its inception. LeaseWeb provides a portfolio of hosted infrastructure solutions including traditional dedicated server hosting, cloud and colocation. |
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LeaseWeb is a leading Infrastructure-as-a-Service (IaaS) provider serving a worldwide portfolio of 15,000 customers ranging from SMBs to Enterprises. Services include Public Cloud, Private Cloud, Hybrid Hosting, Colocation, and Dedicated Hosting supported by exceptional customer service and technical support. |
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Sales Review |
Grade:
A |
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What we like: |
LeaseWeb have given all 4 options (live chat, email, phone and ticket sytem) to contact support on the home page itself. We personally liked live chat feature, as sales agent was quite friendly and attentive. |
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What needs improvement: |
None at this time. |
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Support Review |
Grade:
A |
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What we like: |
LeaseWeb technical team was highly qualified and knowledgeable. We received timely and professional response from them. Php upgrade issue was handle very smartly and it was resolved without server reinstallation. |
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What needs improvement: |
None at this time. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested the Dedicated Server plan and we were amazed with the way server worked for our requirements. We also tested shared hosting plan, which also worked good for us. |
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What needs improvement: |
None at this time. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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LeaseWeb is fastest growing and leading web hosting company in Haarlem. At LeaseWeb you will surely receive friendly and personal touch support at all stages - from pre-sales questions to your server installation. They are commtted to provide quality, professional and reliable services to their customer at very affordable prices. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 8am to 11pm
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Response Time (Initial Acknowledgement)
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Response time was good
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Response Time (Issue Resolved)
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Sales agent was very friendly to answer all questi
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 8am to 11pm
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Was chatting with sales agent within just few seco
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Response Time (Issue Resolved)
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Sales agent was prompt to answer our questions.
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Sales Contact Details |
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Sales Telephone
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+1-571-814-3777 |
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Sales Email
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sales@leaseweb.com
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Main URL
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http://www.leaseweb.com/en
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Billing Details |
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Payment Methods |
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Bank transfer, Discover
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
No
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Issue resolved.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Issue resolved.
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Live Chat Support |
Yes
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24 x 7 ? |
No. Only from 8am to 11pm
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Response Time (Initial Acknowledgement)
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Response time was good during working hours.
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Response Time (Issue Resolved)
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Immediately solved the issue given.
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Phone Support |
Yes
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24 x 7 ? |
No. Only from 8am to 11pm
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Response Time (Initial Acknowledgement)
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Phone rang 2 times.
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Response Time (Issue Resolved)
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Addressed the issue properly.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.999%
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Hyperlink to SLA |
http://www.leaseweb.com/en/support/all-about/sla
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