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Level 5 Domains Report Card
Contact Information

Tel: +44 333 210 55 45
Email: presales@level5domains.com
Website: http://www.level5domains.com
Address: Office C, Invicta Business Park
Gillingham, Kent, ME8 6PG, United Kingdom

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Level 5 are a Domain Registration and Website Hosting service provider. Since 2010 they have serviced customers all over the world with their remarkable and fast 24/7 support.

Additional services include: cPanel, DNS Management, Unlimited E-mails, CloudFlare, Uptime Guarantee, Unlimited FTPs and much more.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Within first 5 minutes response was received.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Within first 5 minutes response was received.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response to the request.
Response Time (Issue Resolved) Sales person provided all needed information
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good response.
Response Time (Issue Resolved) Received friendly response from sales agent.
 
Sales Contact Details
Sales Telephone +44 333 210 55 45
Sales Email presales@level5domains.com
Main URL https://www.level5domains.com/
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 28 days
Hyperlink to Terms and Conditions
https://www.level5domains.com/terms-and-conditions.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Resolution to the issue was properly applied.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Resolution to the issue was properly applied.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was addressed properly.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang two times.
Response Time (Issue Resolved) Issue was addressed properly.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.999%
Hyperlink to SLA https://www.level5domains.com/service-level-agreement.php
 
 
Consumer Reviews
No Reviews Available




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