|
Editor's Review |
|
Host Introduction |
Lithium Hosting was founded in 2006 with the mission to provide best quality web hosting and top notch customer service at an affordable price. Lithium Hosting provides low cost reliable web hosting around the world. They have servers in Chicago, Dallas, Seattle and Amsterdam. They also have a geographically redundant DNS cluster in Los Angeles-CA, Scranton-PA, Miami-FL and London-UK to provide fast lookups all over the world. Lithium Hosting provides unbeatable 99.7% uptime guarantee and 30 days money back guarantee. |
|
Since the inception of Lithium Hosting, they strive their best to provide Shared web hosting, Reseller web hosting, Domain Names, SSL Certificates and custom PHP development. Lithium Hosting is confident, they will satisfy their customers with high quality service and best technical support. To prove this they offer 30-day free trial option. |
|
Sales Review |
Grade:
B |
|
What we like: |
Sales person via live chat was attentive and quick to answer the questions. |
|
What needs improvement: |
Would like to see Phone option. |
|
Support Review |
Grade:
B |
|
What we like: |
We were facing issue with MySQL database and it was resolved within just 20 minutes by support department. |
|
What needs improvement: |
Would like to see 24x7 live chat and phone option. |
|
Plans / Features Review |
Grade:
A |
|
What we like: |
We tested Windows hosting plan and it worked great for us. |
|
What needs improvement: |
Nothing at the moment. |
|
Usability Review |
Grade:
A |
|
What we like: |
N/A |
|
What needs improvement: |
N/A |
|
Conclusion |
Grade:
B |
|
Lithium Hosting is a hassle free hosting provider with the aim of top quality web hosting and support for bottom dollar prices. |
|
|
|
Sales Review |
|
Ticket Sales |
Yes
|
|
24 x 7 ? |
No. Only from 7am to 11pm
|
|
Response Time (Initial Acknowledgement)
|
Good response time during working hours.
|
|
Response Time (Issue Resolved)
|
Answered the questions asked
|
|
|
|
Email Sales |
Yes
|
|
24 x 7 ? |
No. Only from 7am to 11pm
|
|
Response Time (Initial Acknowledgement)
|
Good response time during working hours.
|
|
Response Time (Issue Resolved)
|
Answered the questions asked
|
|
|
|
Live Chat Sales |
Yes
|
|
24 x 7 ? |
No. Only from 7am to 11am
|
|
Response Time (Initial Acknowledgement)
|
Immediate response in working hours.
|
|
Response Time (Issue Resolved)
|
Questions were answered properly.
|
|
|
|
Phone Sales |
No
|
|
|
|
Sales Contact Details |
|
Sales Telephone
|
N/A |
|
Sales Email
|
sales@lithiumhosting.com
|
|
Main URL
|
http://www.lithiumhosting.com/
|
|
|
|
Billing Details |
|
Payment Methods |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Discover, Google Checkout
|
|
Account Activation Period |
Unknown
|
|
Order Verification Documents Required |
Yes
|
|
|
|
Money Back Guarantee |
|
Does Host have an Money Back Guarantee? |
Yes
|
|
If yes, how many days? |
30 days
|
|
Hyperlink to Terms and Conditions |
http://www.lithiumhosting.com/about.html
|
|
|
|
Support Review |
|
Ticket Support |
Yes
|
|
24 x 7 ? |
No. Only from 6am to 11pm
|
|
Response Time (Initial Acknowledgement)
|
Initial response time was good.
|
|
Response Time (Issue Resolved)
|
Resolved the issue given.
|
|
|
|
Email Support |
Yes
|
|
24 x 7 ? |
No. Only from 6am to 11pm
|
|
Response Time (Initial Acknowledgement)
|
Initial response time was good.
|
|
Response Time (Issue Resolved)
|
Resolved the issue given.
|
|
|
|
Live Chat Support |
Yes
|
|
24 x 7 ? |
No. Only from 6am to 11pm
|
|
Response Time (Initial Acknowledgement)
|
Good response time during working hours.
|
|
Response Time (Issue Resolved)
|
Resolved the issue.
|
|
|
|
Phone Support |
No
|
|
|
|
SLA |
|
Does Host have an SLA? |
Yes
|
|
If yes, what percentage is the SLA? |
99.7%
|
|
Hyperlink to SLA |
http://www.lithiumhosting.com/about.html
|
|
|