RivalHost.com – Web Host Report Cards

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RivalHost.com

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RivalHost.com Report Card

Contact Information

Tel: 1-888-575-4678
Email: sales@rivalhost.com

Website: http://www.rivalhost.com
Address: 2524 N. Broadway PMB, #403
Edmond, OK, 73034, United States of America

Blog:
www.rivalhost.com/blog

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Report Card Grade

Support	A
Sales	A
Plans / Features	A
Usability	A
Final Grade	A
How We Test Hosts Submit Feedback Vote For RivalHost.com

Editor's Review
Host Introduction	RivalHost’s mission is to provide exceptional solutions for their clients. They strive to exemplify such values with transparency, ethical practices, helpfulness, responsibility, innovation, and efficiency – qualities. Based on our review, they believe in ensuring customers receive a higher standard in service at an affordable cost.
	Key Features offered by RivalHost: - All shared hosting accounts includes basic DDOS protection and mitigation up to 250Mbps and can be scaled as needed - Daily enterprise class virus scanning - 60-Day guarantee - Shared hosting accounts include 100% uptime redundant hosting platforms.
Sales Review	Grade: A
Support Review	Grade: A
Plans / Features Review	Grade: A
Usability Review	Grade: A
Conclusion	Grade: A
The RivalHost core target market are clients that have been burned by low-end hosting providers. They seek to capture clients who need a more secure hosting and which is why we are proud to award them with our Approved Host award.

Sales Review
Ticket Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Good Response Time

Email Sales	Yes
24 x 7 ?	No. Only from 6am to 10pm
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Good Response Time

Live Chat Sales	No

Phone Sales	Yes
24 x 7 ?	Yes
Toll-Free	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Good Response Time

Sales Contact Details
Sales Telephone	877-575-4678
Sales Email	sales@rivalhost.com
Main URL	http://www.rivalhost.com

Billing Details
Payment Methods
	Visa
	Master Card
	American Express
	Diners Club
	PayPal
	Check
	MoneyOrder
	Other:
Account Activation Period	Instant
Order Verification Documents Required	No

Money Back Guarantee
Does Host have an Money Back Guarantee?	Yes
If yes, how many days?	60 days
Hyperlink to Terms and Conditions	http://rivalhost.com/guarantee.php

Support Review
Ticket Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Good Response Time

Email Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Good Response Time

Live Chat Support	No

Phone Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good Response Time
Response Time (Issue Resolved)	Good Response Time

SLA
Does Host have an SLA?	Yes
If yes, what percentage is the SLA?	99.9%
Hyperlink to SLA	http://rivalhost.com/guarantee.php

Consumer Reviews

Title	Reviewed by	Sales	Support	Plans	Usability	Submitted
RivalHost Where ave You Been?	Eric Rovelto	A	A	A	A	3/2/2011 1:52:11 PM

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