|
Editor's Review |
|
Host Introduction |
Sepiahost was founded in 2004 and is a division of Sepia Solutions. SepiaHost was established with the aim to provide wide range of services which includes, online branding, web and mobile applications, hosting, multimedia and content writing services. Sepia Solutions, e-business solutions provider specializes in planning and deployment of web technologies for businesses. From small businesses and non-profit organizations to Medium Enterprises, their clients receive professional and attentive services, leading to successful realization of their goals. Sepia Solutions provide the full spectrum of services required to design, implement and maintain e-presence. Sepiahost's state of the art data center is based in the Chicago, USA and is filled with sturdy and powerful servers. |
|
Sepiahost is mainly expertise in Web Hosting and Domain Registration services. Their product line includes services such as Shared Web Hosting, Reseller Hosting, Cloud VPS and Domain Registration services. They also offer Email Hosting, Storage & Backup, Database & application, SSL Certificates, Online Website Builder and Web Design Services. |
|
Sales Review |
Grade:
B |
|
What we like: |
Though we contacted via email, but response time was quite fast. |
|
What needs improvement: |
Would like to see live chat and phone option. |
|
Support Review |
Grade:
B |
|
What we like: |
MS SQL 2008 server installation went smooth with the help of technical team. |
|
What needs improvement: |
Would like to see live chat and phone option. |
|
Plans / Features Review |
Grade:
A |
|
What we like: |
We tested the Dedicated Server and it worked good for us. |
|
What needs improvement: |
Nothing at the moment. |
|
Usability Review |
Grade:
A |
|
What we like: |
N/A |
|
What needs improvement: |
N/A |
|
Conclusion |
Grade:
A |
|
Sepiahost is a full service firm specializing in providing professional, practical and affordable Solutions. Sepiahost provides wide range of services which make them to be called as One-Stop-Solution provider. |
|
|
|
Sales Review |
|
Ticket Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Very good response time.
|
|
Response Time (Issue Resolved)
|
Questions were answered properly.
|
|
|
|
Email Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Very good response time.
|
|
Response Time (Issue Resolved)
|
Questions were answered properly.
|
|
|
|
Live Chat Sales |
No
|
|
|
|
Phone Sales |
No
|
|
|
|
Sales Contact Details |
|
Sales Telephone
|
N/A |
|
Sales Email
|
support@sepiahost.com
|
|
Main URL
|
http://sepiahost.com/
|
|
|
|
Billing Details |
|
Payment Methods |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Bank Transfer, Discover
|
|
Account Activation Period |
Unknown
|
|
Order Verification Documents Required |
Yes
|
|
|
|
Money Back Guarantee |
|
Does Host have an Money Back Guarantee? |
No
|
|
|
|
Support Review |
|
Ticket Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good response time.
|
|
Response Time (Issue Resolved)
|
Issue was addressed properly.
|
|
|
|
Email Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good response time.
|
|
Response Time (Issue Resolved)
|
Issue was addressed properly.
|
|
|
|
Live Chat Support |
No
|
|
|
|
Phone Support |
No
|
|
|
|
SLA |
|
Does Host have an SLA? |
Yes
|
|
If yes, what percentage is the SLA? |
100%
|
|
Hyperlink to SLA |
http://sepiahost.com/about/policy/#dedicated-server
|
|
|