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Editor's Review |
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Host Introduction |
SitesTen LLC is has a highly accomplished team of IT administrators, network engineers and software developers offering the full range of web hosting services. They aim to deliver fast and reliable services with personalized, high quality support. SitesTen's friendly support team is available to answer your questions 24/7, with an average response time of 30 minutes. Since 2009, SitesTen provides professional web hosting services suitable for both personal and business use. Since its inception they are committed to offer full range of web hosting services, VPS and dedicated servers, domain names and SSL certificates. Custom software development and system management solutions are available based on the customer requirements. SitesTen's services are suitable for both personal and business use. |
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SitesTen expertise in providing Shared Web Hosting, Reseller Hosting, Virtual Private Server, Managed Dedicated Server, and DNS Hosting. They also provide SSL Certificates, and Domain Registrations, Services. SitesTen backed up their services 30 Days money back guarantee, 99.95 uptime guarantee and around the clock technical support. |
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Sales Review |
Grade:
A |
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What we like: |
SitesTen sales team was really quick. They offer an excellent round-the-clock client care service with an average response time of less than 20 minutes. |
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What needs improvement: |
Would like to see 24x7 Live Chat and Phone Support. |
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Support Review |
Grade:
A |
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What we like: |
SitesTen Technical Support Engineers were really helpful during out dedicated server setup. |
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What needs improvement: |
Would like to see 24x7 Live Chat and Phone Support. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested the Dedicated Server and it gives you all the needed resources to do practically everything and provide the highest level of speed, security and uptime for your websites. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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SitesTen aims to provide fast and reliable web hosting services and quality 24/7 customer support. At SitesTen you will receive friendly and personal touch support at all stages. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Live Chat Sales |
No
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Phone Sales |
No
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Sales Contact Details |
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Sales Telephone
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N/A |
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Sales Email
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support@sitesten.com
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Main URL
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https://www.sitesten.com/
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Billing Details |
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Payment Methods |
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Discover
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.sitesten.com/page/terms-of-service/#moneyback
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was quite fast.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Live Chat Support |
No
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Phone Support |
No
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.95%
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Hyperlink to SLA |
http://www.sitesten.com/page/terms-of-service/#sla
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