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Editor's Review |
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Host Introduction |
We offer ZipRewards points where customers earn credits. |
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We offer Managed Services. |
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Sales Review |
Grade:
A |
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What we like: |
The ZipServers.com sales staff take on a unique approach. While providing the conventional phone, live chat and email which do well and provide professional assistance they offer this really cool feature called the ServerGenie.
The ServerGenie allows you the customer to submit a customized hosting solution along with a price you can afford to pay for it. If your lucky the genie will grant your wish and approve the request. You can sure get some great deals with this genie tool. |
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What needs improvement: |
None at this time. |
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Support Review |
Grade:
A |
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What we like: |
What impressed us with ZipServers support technicians is the attention to detail, not to mention the above and beyond help provided.
Before our server was delivered, we were notified that technicians performed security audit checks and system hardening. This was to ensure that the server performed at ultimate performance and free from any vulnerabilities.
We weren’t surprised either when we contacted support for help. All tickets we submitted were acknowledged within 5 minutes or less and based on the complexity of issues submitted we were met with excellent resolution times.
While the preferred method is through the trouble ticket system, you can chat directly with technicians via live chat as well. This feature really helped understand resolution updates that were provided and understanding how certain issues could be avoided. |
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What needs improvement: |
We were not able to notice anything at this time, we experienced exceptional support. |
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Plans / Features Review |
Grade:
A |
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What we like: |
Feature packed Shared Hosting, VPS and Dedicated Server options are on the agenda at ZipServers.com.
The versatile shared hosting plan with the robust Plesk control panel included, performs extremely well for the customer just starting out.
Our favorite would have to be the VPS services. The entire suite of virtual options are scalable, so they grow with you and without all the headaches of having to migrate or experience downtime while hardware upgrades are performed. A few clicks of a button and you can increase your disk space, RAM, bandwidth and any other additional allocations that you need (with ZERO downtime).
Not to be outdone, ZipServers.com also specializes in providing an excellent range of Managed Dedicated Servers. We particularly enjoyed reviewing the secure Private Network included on the duoZ line of servers. The ability to setup a secure private line between you and the server, with unlimited data transfer sure is a nice feature to be provided with.
Overall, when testing each of the three high availability options provided by ZipServers.com we weren’t left disappointed. |
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What needs improvement: |
None at this time. |
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Usability Review |
Grade:
A |
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What we like: |
Navigating through the ZipServers.com website is effortless.
While providing a great navigational system to move from one section of the site to another, the most important elements we could distinguish were the Product sections and the Store section.
The Product section goes into product detail comparisons, options and pricing, while the Store section allows you to customize your selected hosting solution and proceed through the signup process.
The shared hosting options come with everything pre-configured, while the customizable options available with the VPS and Dedicated Servers seem endless. |
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What needs improvement: |
None at this time. |
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Conclusion |
Grade:
A |
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Small to medium sized businesses. Resellers. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Sales Contact Details |
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Sales Telephone
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1-800-560-3450 |
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Sales Email
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sales@zipsupport.com
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Main URL
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http://www.zipservers.com
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Billing Details |
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Payment Methods |
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
No
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.zipservers.com
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