FindMyHost Interviews CoreXchange.com Chief Sales Officer and Founding Partner Julia Morgan
Please tell us the year established and brief history of CoreXchange?
CoreXchange was founded in 2006 by Peter Pathos and other top industry professionals from the networking and hosting industries. The CoreXchange management team and staff have decades of Internet connectivity and colocation services knowledge and use that knowledge to tailor the network and data center features to meet the needs of the customer at the most affordable rates in the market. CoreXchange is also known for their expertise and excellence in client support.
What do you offer your customers that are unique to your company?
Contracting for colocation services has typically been a time consuming and complicated negotiation process. CoreXchange has simplified the purchase process with the launch of transparent pricing and an online shopping cart. You can customize and price your solution online and choose flexible terms including month-to-month terms. We also recently implemented lower support prices and made them available in 30 minute increments. Many support tasks take less than 30 minutes and we don’t feel right about charging our customers an hourly rate for something our techs can handle quickly and easily. Our extremely affordable colocation solutions are housed in our SSAE 16 SOC-1 Type II compliant data centers and include redundant power and cooling, premium bandwidth, 24/7 Onsite NOC support and free remote hands and eyes including reboots.
What is the most challenging aspect to offering colocation services?
Getting customers to move from other data centers. They know the price and service is better with us but can be overwhelmed with the actual migration process. We offer professional rack and stack services, migration consulting, as well as special rates for anyone moving from another data center.
What is it that makes CoreXchange a competitive company in the colocation market?
The pricing for our exact offering is hard to beat. Our colocation packages include the most popular configurations in a SSAE 16 compliant data center with redundant power and cooling, premium bandwidth and free remote hands and eyes.
What new features has CoreXchange added for its customers in the past year?
CoreXchange has increased our network capacity, lowered bandwidth costs, and eliminated overages on certain bandwidth plans across all data centers. We have increased our power density at our Infomart location as well.
What would you say is CoreXchange’s #1 asset to its customer base?
Our network. Anybody can buy a network connection; however, managing it in a fault-tolerant scenario requires the expertise of industry veterans. The CoreXchange network is more robust than the single or dual Internet connection to your office, and more reliable than the two to three backbones offered by other colocation or hosting providers. Our network engineering team built the tier-1 networks that allow much of the backbone infrastructure in play today. Our network services are also a cost effective alternative to building a routing and peering infrastructure in a carrier-neutral colocation facility.
Where do you see CoreXchange and the web hosting industry in three years?
We plan to continue leading the industry in making colocation services easier and more cost-effective to purchase, expand and manage. We are fully prepared to meet the growing demand for power and connectivity that the web hosting industry will require in years to come.
How many customers do you currently have?
We are a private company so we don’t disclose that type of information but we have multiple data centers with a total of over 28,000 square feet of dedicated data center space. We serve customers in a wide range of industries including healthcare, oil & gas, legal, real estate, media, managed services and hosting. We provide businesses of all sizes with an enterprise-level platform for high performance applications such as ecommerce, hosting, video streaming, VoIP, VPN, cloud computing and disaster recovery. We focus on meeting the needs of our customers as many have thousands of customers that depend on them.
Who are some of your famous clients?
We provide colocation services to business of all sizes from a single server to your favorite E-tailer to cloud services. Even the cloud has to colocate somewhere.
Do you own your own datacenter?
Our data centers are designed and managed by CoreXchange. Without the middleman, we can effectively offer a powerful combination of services at an incredible rate.
Where are they located?
CoreXchange operates two SSAE 16 SOC-1 Type II Compliant Data Centers located at the following addresses:
CoreXchange Infomart – 1950 N. Stemmons Freeway, Suite 4006, Dallas, TX 75207
CoreXchange Connection – 8600 Harry Hines Blvd, Suite 200, Dallas, TX 75235
What kind of backup power do you have?
Our redundant power systems include:
- Three 1.5 MW Cummins generators with load bank for testing
- Dual utility feeds to building
- Redundant transformers
- Multiple redundant electrical distribution panels
- 14,400 volt main electrical service
- Redundant A, B, C and D power backup via four 750 KVA UPS systems
- Dual battery rooms
We also employ master electricians as part of our full time staff.
Do you have multiple backbone connections?
CoreXchange provides access to multiple, BGP-routed Tier-1 Internet backbones through one fully managed connection. With our multi-homed network of Tier-1 carriers, CoreXchange customers benefit from superior network performance at a lower cost. We also offer high-speed cross-connections to all major carriers, including direct connections to Equinix.
What connections do you have?
We are a carrier neutral facility offering Tier-1 to value network options. On our bandwidth mesh today, CoreXchange offers BGP access to AboveNet, AT&T, Global Crossing, Level3 plus peering. CoreXchange provides 100 Mbps, 1 Gig, 10 Gig capacity and beyond.
Additionally, we can reach any carrier directly via our direct connection to Equinix.
Do you offer 24/7 support?
Yes. Our Network Operations Center is onsite, at all data center locations, and available 24 hours a day, 7 days a week. Our support staff provides free remote hands and eyes services including reboots.
Do you have technicians present 24/7 or 9-5 M-F?
CoreXchange technicians are available 24/7/365. Our technicians are on-site and available to assist customers in person, on the phone, through tickets, and emails.
What is your average turn-around time on a support ticket?With on-site technicians 24/7 at each of our data centers, our average ticket response time is less than 15 minutes. Tickets are managed through CoreControlSM, our free and secure customer support portal,. Our phone calls are typically answered within two rings.
Do you charge your clients for support? If so, please explain.
Our colocation solutions include the following support services which are provided around the clock, free of charge.
- Free remote hands and eye services; include, but are not limited to:
- Reboots
- Insertion of media
- Entering basic commands
- Moving your IP KVM to another server
- Adding or removing hot-swap components
- Moving cables
- Free and secure access to online customer portal, CoreControlSM
- Free bandwidth reporting
In addition to our free included support services, we offer extremely affordable technical assistance including hardware replacement at $25 per incident, $75 rack and stack services, and $75 per 30 minute increment for admin time. We also provide advanced support services such as OS installs, reloads, firewall management and network consulting.
Do you offer a money back guarantee?
Yes. Starting next week, a satisfaction guarantee will be available with all online orders for colocation services as referenced in our Service Order Form. We will refund the setup fee and first month for cancellations made within 30 days of commencement due to unsatisfactory service. We believe in putting our money where our mouth is and are confident that you will be a long-term satisfied customer.
Thank you for your time and insight into CoreXchange.
