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Editor's Review |
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Host Introduction |
Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in Internet-based products and services. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is one of the largest web hosting firms in the world with customers ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.
AIT maintains a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. AIT’s core business is web site and application hosting. AIT is a privately-owned company and is the longest standing web hosting company in the industry. AIT has a consistent track record of unblemished profitability, a major reason why AIT is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.
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AIT is a web hosting and domain registrar specializing in cloud and custom Dedicated Hosting solutions offering the industry's only 50% discount on dedicated server hosting plans after 6 months with our Customer Loyalty Program. |
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Sales Review |
Grade:
B |
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What we like: |
AIT provides perhaps the most detailed plan grid that we’ve seen in a long time, and lists almost 170 rows of information about each plan. Its entire product line is literally on one page. |
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What needs improvement: |
While we give AIT tremendous credit for its detailed Web site, they lose points on presentation. The Web site is crammed with text and the company could do a much better job of staying current. Much of AIT’s pitch seems outdated, including its dialup reseller service and search engine submission service. |
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Support Review |
Grade:
A |
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What we like: |
AIT offers 24/7 telephone and ticket support, which is a great benefit for businesses. Flash tutorials, online demos, a knowledge base, and built-in data backups are also welcomed. |
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What needs improvement: |
With its extra-cost “premium” support, AIT implies that for fast customer support customers must pay an additional monthly fee. |
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Plans / Features Review |
Grade:
A |
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What we like: |
Each plan comes bundled with dozens of free or unlimited features, and all offer an opportunity to easily scale larger or smaller. |
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What needs improvement: |
The unlimited data transfer on hosting plans is misleading, and AIT does a poor job of differentiating each plan beyond basic specifications. |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
AIT Core Values
• Customer Service: We exist to provide heroic customer service to our clients by helping them grow, improve and profit with superior quality and value - everything else is secondary.
• Constant Innovation: We will not kill a new idea with cynicism but will fanatically defend our innovative right to swim upstream toward the source of creativity - away from the riptide of dogma and conventional wisdom.
• Employee Commitment: We are a partnership of employees who are the source of strength to AIT and each individual is important enough to have a voice and to be treated with absolute respect and dignity.
• Excellence Always: We will pursue unequivocal excellence in all aspects of the company, set standards and attain every higher goals, meet all challenges, and work with passion, commitment, and enthusiasm.
• Continuous Self-Renewal: We will continually re-invent ourselves and improve all that the company does in customer satisfaction and productivity, and endeavor to seek self-improvement relentlessly by striving to do the impossible.
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response Time (Issue Resolved)
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response Time (Issue Resolved)
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response Time (Issue Resolved)
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Response Time (Issue Resolved)
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Sales Contact Details |
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Sales Telephone
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1-800-878-4084 |
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Sales Email
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sales@ait.com
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Main URL
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http://www.ait.com
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Billing Details |
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Payment Methods |
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ACH
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.ait.com/billingprocedures.php
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
No
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