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Editor's Review |
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Host Introduction |
Founded in 2004, MaxterHost is a registered German based web hosting with U.S. based technical support. Technical support technicians have first-hand experience with servers and are passionate about web hosting. The performance offered by their enterprise-class servers with unbeatable uptime is complemented with their friendly and flexible customer care. Shared/reseller customers can boost their website potential with integrated 3rd party services from MaxterHost's official partners, such as CloudFlare, Attracta, Breezi, Incapsula, etc. They also have many security features and tweaks that help to protect your account and website.
The main services offered by MaxterHost are cPanel shared hosting, WHM reseller accounts and Xen VPS hosting. Included are many industry-standard features, as well as complementary features that boost the performance, productivity and security of their services. They put quality first by using only enterprise-class hardware from reliable brands. MaxterHost operates in 2 first-class German data centers. Their shared/reseller servers are located at the myLoc data center in Düsseldorf, Germany and their VPS nodes are located at the Hetzner data center park in Falkenstein, Germany. |
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Sales Review |
Grade:
A |
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What we like: |
Sales assistance we got at MaxterHost was really good. Phone option is available to contact sales. Email as well as ticket option is also available. |
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What needs improvement: |
Would like to see Live Chat option. |
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Support Review |
Grade:
A |
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What we like: |
Support technicians were very professional and knowledgeable. |
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What needs improvement: |
Technical support should be available via Live Chat. |
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Plans / Features Review |
Grade:
A |
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What we like: |
MaxterHost have designed all plans perfectly according to customer needs. Each plan mentions including features into it. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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The hosting services provided by MaxterHost are overall very fast, stable and secure. Many useful features are delivered "out-of-the-box" and their plans are adjusted to fit the customers needs. Their technical support resolves issues efficiently and responds to all requests promptly with straightforward and helpful answers. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 11pm
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Response Time (Initial Acknowledgement)
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Good response time during working hours.
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Response Time (Issue Resolved)
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Answered all the questions asked.
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Email Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 11pm
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Response Time (Initial Acknowledgement)
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Good response time during working hours.
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Response Time (Issue Resolved)
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Answered all the questions asked.
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 11pm
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Response Time (Initial Acknowledgement)
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Good response time during working hours.
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Response Time (Issue Resolved)
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Answered all the questions asked.
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 10am to 7pm
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Toll-Free |
No
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Response Time (Initial Acknowledgement)
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1 minute.
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Response Time (Issue Resolved)
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Very friendly to answer the questions.
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Sales Contact Details |
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Sales Telephone
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+49 (0) 209 9581858 |
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Sales Email
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sales@maxterhost.com
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Main URL
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http://www.maxterhost.com
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Billing Details |
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Payment Methods |
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Bank transfer
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Account Activation Period |
Instant
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
45 days
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Hyperlink to Terms and Conditions |
http://www.maxterhost.com/terms-and-conditions
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very good response time.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very good response time.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Live Chat Support |
Yes
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24 x 7 ? |
No. Only from 8am to 11pm
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Response Time (Initial Acknowledgement)
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Very good response time.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Phone Support |
No
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
100%
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Hyperlink to SLA |
http://www.maxterhost.com/service-level-agreement
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