|
Editor's Review |
|
Host Introduction |
Overline India Hosting Services is a Gurgaon (NCR) based company. They are professionals who have delivered stellar projects to a large number of national and international clients. Overline India is providing services to all business sectors at very competitive prices. Their areas of strength are innovation, out-of-the-box thinking and commitment to quality. With our skillful management team as well as in-house Microsoft and Red Hat Certified technicians, they register a unique name for customers organization, and thus open up a new world of web-based clients and services to you. Overline India has been committed to entrust customers with effective & easy to use web hosting services backed by unmatched 24/7 quality technical support and guaranteed server uptime. |
|
Overline India is leading and fastest growing company in India. Overline India provides Shared, Reseller, Managed VPS and Dedicated hosting solutions. Their services are designed for both beginners and professionals. All of their shared hosting plans include a 99.9% uptime guarantee, 24/7 support and a 30-day money back guarantee. |
|
Sales Review |
Grade:
A |
|
What we like: |
We received quite fast and good response via all resources. Sale agent via Phone was friendly, attentive and eager to provide information. |
|
What needs improvement: |
Nothing at the moment. |
|
Support Review |
Grade:
A |
|
What we like: |
Overline India's Support Engineers were in touch with us until our application gets up and running. Their guidelines helped us setup our application. |
|
What needs improvement: |
Nothing at the moment. |
|
Plans / Features Review |
Grade:
A |
|
What we like: |
We tested the VPS server which was running quite smoothly and fast. We did not ever face any issue with our application. |
|
What needs improvement: |
Nothing at the moment. |
|
Usability Review |
Grade:
A |
|
What we like: |
N/A |
|
What needs improvement: |
N/A |
|
Conclusion |
Grade:
A |
|
At Overline India you will receive friendly and personal touch support at all stages - from pre-sales questions to your server installation. They are commtted to provide quality, professional and reliable services to their customer at very affordable prices. |
|
|
|
Sales Review |
|
Ticket Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Response time was good enough.
|
|
Response Time (Issue Resolved)
|
Answered all questions in detail.
|
|
|
|
Email Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Response time was good enough.
|
|
Response Time (Issue Resolved)
|
Answered all questions in detail.
|
|
|
|
Live Chat Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Was chatting with sales agent within a second.
|
|
Response Time (Issue Resolved)
|
Answered all questions really fast.
|
|
|
|
Phone Sales |
Yes
|
|
24 x 7 ? |
No. Only from 10am to 5pm
|
|
Toll-Free |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Phone option was also fast.
|
|
Response Time (Issue Resolved)
|
Answered all questions right away.
|
|
|
|
Sales Contact Details |
|
Sales Telephone
|
+91 (124) 2250121 |
|
Sales Email
|
sales@overlineindia.net
|
|
Main URL
|
http://www.overlineindia.net/
|
|
|
|
Billing Details |
|
Payment Methods |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Bank Transfer, DD
|
|
Account Activation Period |
Unknown
|
|
Order Verification Documents Required |
Yes
|
|
|
|
Money Back Guarantee |
|
Does Host have an Money Back Guarantee? |
Yes
|
|
If yes, how many days? |
30 days
|
|
Hyperlink to Terms and Conditions |
https://overlineindia.net/conditions.php
|
|
|
|
Support Review |
|
Ticket Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Response time quite fast.
|
|
Response Time (Issue Resolved)
|
Issue resolved with proper solution.
|
|
|
|
Email Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Response time quite fast.
|
|
Response Time (Issue Resolved)
|
Issue resolved with proper solution.
|
|
|
|
Live Chat Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Immediate response.
|
|
Response Time (Issue Resolved)
|
Issue was resolved.
|
|
|
|
Phone Support |
Yes
|
|
24 x 7 ? |
No. Only from 10am to 5pm
|
|
Response Time (Initial Acknowledgement)
|
Response time was good during working hours.
|
|
Response Time (Issue Resolved)
|
Level 1 issue was resolved within just few minutes
|
|
|
|
SLA |
|
Does Host have an SLA? |
Yes
|
|
If yes, what percentage is the SLA? |
99.9%
|
|
Hyperlink to SLA |
https://overlineindia.net/page_info.php?pages_id=7&pages_name=Service%20Level%20Agreements
|
|
|