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Read through our extensive list of Web Host Report Cards. Within each Report Card
you will learn about the people behind the scenes, upcoming products, financial
stability and much more.
Show Web Host Plans for:
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SuperX.Net Report Card
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Contact Information
Tel:
888-744-4455
Email:
sales@superx.net
 Website:
http://www.superx.net
Address:
999 Bishop St. #1850 Honolulu, HI, 96813-4457, United States of America
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Report Card Grade
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Monitoring |
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Reviews |
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Editor's Review |
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Host Introduction |
SuperX began servicing the adult media industry in 1996, they noticed that there were limited web hosting companies that could provide the speed required for media-rich sites. Traditional web hosting companies were not prepared to handle the amount of streaming videos and high resolution pictures that the average adult entertainment website needs to succeed. SuperX filled the demand and is a division of Superb Internet Corp® that specializes in providing web hosting services for adult websites using HopOne data centers on Hopone.net network®. Their nationwide network, data centers, support staff, all work together to provide customers with peerless media hosting service. |
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SuperX's legacy-free, fully redundant and fault tolerant national network is one of the company's featured proprietary technologies—allowing for an industry-leading 100% uptime guarantee. Their data centers and core backbone sites are always staffed 24x7x365 by experienced systems and network administrators, with fully redundant power and cooling systems to ensure our servers are always up. They use backbone-grade network equipment (e.g. Cisco 12012 GSR, Catalyst 6509 MSFC2, Cisco Catalyst 2950G |
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Sales Review |
Grade:
A |
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Support Review |
Grade:
A |
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Plans / Features Review |
Grade:
A |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
The SuperX network uses proprietary technology along with the latest equipment in a fully redundant, fully meshed, network design for the most direct, optimal packet routing (fewest hops) and superlative speed, security, and reliability. The network is also fault tolerant (consistently kept at under 50% utilization), able to easily sustain doubling in traffic and multiple link outages with no performance impact whatsoever. The network includes multiple wholly-owned facilities located throughout the U.S (in New York, Virginia, Illinois, California and Washington state) and multiple-location peering with over 200 major networks/backbones and ISPs.
In other words, if you need proven reliability, speed, and security for your adult website, you need SuperX. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent ResolutionTime
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent ResolutionTime
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent ResolutionTime
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent ResolutionTime
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Sales Contact Details |
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Sales Telephone
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888-744-4455 |
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Sales Email
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sales@superx.net
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Main URL
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http://www.superx.net
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Billing Details |
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Payment Methods |
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.superx.net/tos.php
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Resolution Time
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Email Support |
No
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Live Chat Support |
No
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Resolution Time
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
100%
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Hyperlink to SLA |
http://www.superx.net/tos.php
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Consumer Reviews |
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No Reviews Available
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Hosting Plans |
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No Hosting Plans Available.
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Interviews |
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Awards |
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Live Twitter Feed |
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