|
Editor's Review |
|
Host Introduction |
Valcato Internet is a growing web hosting company based in the United Kingdom. Started in early 2002, they provide web hosting services to a wide range of customers. Fully committed to providing reliability and flexibility services to its customers, it allows them to then create/run whatever kind of site they desire. |
|
The Valcato Internet experience hosts you on dedicated servers and top of the line hardware in your choice of location; Chicago, Illinois or Milton Keynes, England. Shared hosting also makes use of virtual private servers to provide redundant, geographically-diverse DNS servers – one in Atlanta, Georgia, and the other in London, England. A completely secure and robust solution for your business. |
|
Sales Review |
Grade:
A |
|
Support Review |
Grade:
A |
|
Plans / Features Review |
Grade:
A |
|
Usability Review |
Grade:
A |
|
Conclusion |
Grade:
A |
|
Valcato Internet is a flexible and reliable web host who is actually willing to bend over backwards to make your experience enjoyable. |
|
|
|
Sales Review |
|
Ticket Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Very good response time.
|
|
Response Time (Issue Resolved)
|
Answered all questions in detail.
|
|
|
|
Email Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good
|
|
Response Time (Issue Resolved)
|
Answered all questions in detail.
|
|
|
|
Live Chat Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Response was ok during working hours.
|
|
Response Time (Issue Resolved)
|
Sales person provided all needed information
|
|
|
|
Phone Sales |
Yes
|
|
24 x 7 ? |
Yes
|
|
Toll-Free |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good
|
|
Response Time (Issue Resolved)
|
All questions were answered properly.
|
|
|
|
Sales Contact Details |
|
Sales Telephone
|
1-844-808-8958 |
|
Sales Email
|
enquiries@valcatohosting.com
|
|
Main URL
|
http://www.valcatohosting.com
|
|
|
|
Billing Details |
|
Payment Methods |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
JCB, Solo and Maestro
|
|
Account Activation Period |
1 day or less
|
|
Order Verification Documents Required |
No
|
|
|
|
Money Back Guarantee |
|
Does Host have an Money Back Guarantee? |
Yes
|
|
If yes, how many days? |
30 days
|
|
Hyperlink to Terms and Conditions |
http://valcatohosting.com/terms/
|
|
|
|
Support Review |
|
Ticket Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good Response Time
|
|
Response Time (Issue Resolved)
|
Issue was resolved quickly
|
|
|
|
Email Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
|
|
Response Time (Issue Resolved)
|
|
|
|
|
Live Chat Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good Response Time
|
|
Response Time (Issue Resolved)
|
Resolved the issue.
|
|
|
|
Phone Support |
Yes
|
|
24 x 7 ? |
Yes
|
|
Response Time (Initial Acknowledgement)
|
Good Response Time
|
|
Response Time (Issue Resolved)
|
Good
|
|
|
|
SLA |
|
Does Host have an SLA? |
Yes
|
|
If yes, what percentage is the SLA? |
99.5%
|
|
Hyperlink to SLA |
http://valcatohosting.com/terms/#uptime
|
|
|