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Editor's Review |
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Host Introduction |
Xgen Hosting started in 2013 headquartered located in West Bengal, India. Xgen Hosting was founded with the aim to offer professional web hosting services for both individuals and enterprises. Since it's inception, they have been committed to entrust customers with effective & easy to use web hosting services. Xgen Hosting was founded by people with solid experience in all areas of IT, service management, service continuity, server administration, IT environment security and customer support processes. Xgen Hosting has data centers located in Chicago-US, London-UK and Sydney-AU. Each data center provides exceptional connectivity solutions, great hosting environment and a 99.9% network uptime guarantee. All their hosting deals include a 99.9% server uptime guarantee, 30 day money back guarantee and round a clock technical support. With all of their servers, Xgen Hosting provides completely automated complete server backups that go a few times every week. |
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Xgen Hosting committed to provide a large number of professional services in the web hosting, domain registration, SSL Certificates, website design, SEO and quality customer support. Xgen Hosting is the next generation host which offers shared, VPS hosting, semi dedicated and dedicated servers. High level of redundancy keeps downtime at bay. |
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Sales Review |
Grade:
A |
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What we like: |
Xgen Hosting sales team was really quick and eager to help their customers. They are well trained and has great customer serving skills. |
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What needs improvement: |
Would like to see 24x7 Live Chat and Phone options. |
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Support Review |
Grade:
A |
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What we like: |
They offer an excellent round-the-clock customer care service with an average response time of less than 30 minutes. |
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What needs improvement: |
Would like to see 24x7 Live Chat and Phone options. |
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Plans / Features Review |
Grade:
A |
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What we like: |
We tested the VPS server and gave us all the needed resources to do practically everything with highest level of speed,and uptime. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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Xgen Hosting offers the best of everything you need toN/A keep your website up and running 24x7. They provide the most innovative and reliable hosting service for your businesses. To get cheap, reliable and fast web hosting, look no further than Xgen Hosting. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very quick response.
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Response Time (Issue Resolved)
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Answered all questions in detail.
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Very quick response.
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Response Time (Issue Resolved)
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Answered all questions in detail.
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Live Chat Sales |
No
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Phone Sales |
No
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Sales Contact Details |
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Sales Telephone
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N/A |
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Sales Email
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sales@xgen-hosting.com
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Main URL
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http://xgen-hosting.com/
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Billing Details |
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Payment Methods |
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Discover, Skrill, Bank Wire
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://xgen-hosting.com/web-hosting-terms.html
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Issue resolved with proper solution.
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Response time was good.
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Response Time (Issue Resolved)
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Issue resolved with proper solution.
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Live Chat Support |
No
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Phone Support |
No
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://xgen-hosting.com/service-level-guarantees.html
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